Queue management and appointment scheduling.
Flexible. Reliable. Scalable.
Trusted by thousands of the world’s biggest brands
Elevated experiences for your customers and your team
Engage customers to drive loyalty
Customer satisfaction fuels your business, and you can improve it with seamless experiences at your physical locations. Let customers wait from anywhere with virtual waitlists and keep them in the loop with automatic two-way communications of their choice.
Explore how Louis Vuitton creates exceptional customer experiences with Waitwhile. Read more
Set employees up to shine and sell
Your workforce is your most valued asset—provide them with the right tools to succeed. Waitwhile helps increase sales opportunities and close rates with leading clienteling solutions, while freeing up time for customer interactions by automating mundane tasks.
Discover how Best Buy's employees leverage Waitwhile Read more
Enable frontline managers to operate efficiently
Operational efficiency is key to your bottom line. Waitwhile equips managers and team leaders with tools for resource planning and empowers customers to be productive while waiting, creating a streamlined work environment that attracts new talent.
Read about how Waitwhile streamlined HEYWEAR’s in-store experience Read more
Improve decision making at all levels
Understand the root cause of inefficiencies as well as the drivers of delightful customer journeys. Waitwhile’s comprehensive insights enable leaders throughout the organization to focus on the most impactful improvements. OSU saw a 50% reduction in no-show rates.
Learn how OSU reduced no-shows by 50% with Waitwhile Read more
Just a few ways you can use Waitwhile
Your all-in-one solution for virtual waitlists, seamless appointment scheduling, messaging, automation, and more.
Supercharge your customer journeys
See how it works25% *
Less waiting
20% *
Fewer no-shows
35% *
Higher customer satisfaction
30% *
Lower operating cost
20% *
Increase in sales
*On average
Manage customer flow like a boss
Track and limit occupancy, prioritize VIP customers, and get instant insight into customer wait times segmented by customer, staff member, or type of service.
Read moreBuild customer profiles
Never forget a face or an email address. Know previous services guests have received, their number of past visits, and more. Use the contact information you gather to create marketing campaigns.
Read moreWaitwhile works great with the tools you love
Waitwhile lets you connect your waitlist with your CRM, POS, Calendar, Ticket Manager, Slack channel, Website, App... you name it.
Read moreSet operations on auto pilot
Automate appointment confirmations, thank you messages, and requests for feedback. Plus, set cancellation notice requirements, maximum number of appointments, and more.
Read moreAnalyze, optimize, repeat
Optimize your operations based on knowing when your business is the busiest, which services are most popular, who the most efficient employees are, and more.
Read morePERFECT CUSTOMER JOURNEYS for any type of business
Waitwhile powers end-to-end customer flows for thousands of companies across virtually every industry around the world.
“We've saved over 3 million customers queued through Waitwhile more than 140,000 days of waiting in line. It's been seamless.”
Cliff Stefanuk
Product Owner, Best Buy
95% of user feedback about our ordering app is how easy it is to use. It has been called magic. And that’s thanks to Waitwhile.
Kevin Yim
VP Marketing & Communications, Zippy’s
“Waiting for family members during surgery can be stressful. Our teams love Waitwhile because it brings empathy into a difficult process.”
Andrew Turczak
Managing Director, Hartford HealthCare
Best in Class
Waitwhile continues to be a customer and editor favorite, scoring top marks from the likes of Capterra, G2, and more.
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