Key Account Manager

Who we are

With Waitwhile (waitwhile.com) we’re on a mission to eliminate the 40 Billion hours that people spend waiting in lines every year - at the DMV, brunch, post office, at Disneyland, event venues… you name it. This has become enormously important during COVID-19 and we are now helping thousands of organizations, large and small, to maintain social distance with technology.

Waitwhile is a cloud-based queue management app with super powers that keep the guest informed about their place in line so they can go do something more fun while waiting. We're growing dramatically and the product is used by IKEA, Louis Vuitton, Tiffany’s, Stanford Hospital, Lululemon, Mercedes-Benz along with 7000+ small and mid-size companies. Learn more about us on our homepage at waitwhile.com.

We’re a small team of 10 and right now it's myself (VP of Client Services) and our CEO, Chris, who manage our marquee Enterprise customers throughout the sales and implementation process. Currently, all sales are inbound and have not engaged in outbound, though it is something that we hope to do in the future.

Our culture is customer-centric, technology-oriented, and agency-hip with an emphasis on performance & teamwork.

What we're looking for

We are looking for a high-speed, polished team player with a strong work ethic. The Account Manager will be responsible handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the Account Manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed. You must be a self starter with excellent anticipation skills, and the ability to manage multiple tasks. Attention to detail, excellent organization, and follow-up skills are a must.

What you will be doing

1. Managing the Client journey from sales contract to implementation and ongoing management
2. Key responsibilities include onboarding, implementation, timelines, and success management
3. Developing a solid and trusting relationship between major key clients and company
4. Developing a complete understanding of key account needs
5. Anticipating key account changes and improvements
6. Strategic planning to improve client results
7. Managing communications between key clients and internal teams
8. Make certain every project is produced on time, by developing timelines and ensuring key milestones are met
9. Working with support and engineering to ensure the highest quality of materials are being produced and all client needs met
10. Planning and presenting reports on account progress, goals, and initiatives to share with team members and stakeholders

What you should have

1. 4 -5 years in sales, management, account management, or relevant experience
2. BA/BS Degree Required
3. Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
4. Excellent interpersonal relationship skills
5. Self-motivated and self-directed
6. Able to multitask, prioritize, and manage time efficiently
7. Ability to prioritize to meet deadlines and solve problems independently
8. In-depth understanding of company key clients and their position in the industry
9. Able to analyze data and sales statistics and translate results into better solutions
10. Proven results of delivering client solutions and meeting goals
11. Expert knowledge of MS Excel