## Shopping Code of Conduct
**Shopping Time:** To honor all shoppers, neighbors must abide by their scheduled appointment time.

**Rescheduling:** If you cannot make it to your appointment please cancel through the link in your appointment confirmation. Friends and family cannot shop for you.
*No show Households that miss their appointments without informing FTB will adhere to a two strikes policy, after which they will need to meet with a Navigator to access the Market.*

**Timeliness:** Neighbors must arrive within 15 minutes of their scheduled appointment time.

**Party Size:** We ask that each household bring no more than 2 individuals to shop.

**Appointment Policy:** You must be present for your appointment. If you are unable to make your appointment and need to send someone else in your place, you must pre-approve your request with FTB staff.

**Waiting Room:** Due to limited space, neighbors with vehicles are asked to wait in their vehicle until their appointment time (except in unsafe conditions). *No queue or line should form outside of the entryway and all exits and pathways should remain clear.*

**Item Quantity:** All neighbors are expected to follow item quantities, as indicated by signage, volunteers, or staff.

**Household Definition:** Appointments must be restricted to one per household, which is based on living address. Each household is allocated one cart/buggy for shopping during their appointment time.

**Appointment Frequency:** Households may revisit the market once a month, subject to appointment availability.

**Grow Code:** All neighbors are expected to treat other neighbors, volunteers, and staff with dignity and respect, as outlined in Feeding Tampa Bay’s Culture Grow Code.

*If your account is flagged for suspicious activity you may be asked to provide documentation at your next visit.*

Welcome to the Market

at Community Place