What's new on the Waitwhile platform in September ✨

More and more businesses use Waitwhile to manage their bookings and appointments. To make this an even better experience, we’ve completely rebuilt our booking calendar from scratch!

The new booking calendar gives you more control and greater flexibility when it comes to viewing, creating & managing bookings. Get a complete overview of important info for each booking, customize the calendar view and streamline the booking flow for your team!

Waitwhile waitlist app new booking calendar screenshot

→ Check out the details of these updates here

Get more insight into your customers' experience and staff performance with:

More summary metrics to help you get a quick overview of things
User analytics report to track the performance of each team member
Total transaction time measured for greater insight into wait times

Data summary with total visits, served rate, and waitlist visits analytics

→ Learn about the new Analytics changes

The latest improvements to the mobile Waitlist mean that you get a full overview of what's coming up without having to click, scroll or expand an entry.

Waitlist interface displaying names and status of patients, with options to manage appointments

→ See what’s changed in the new waitlist interface

If you have multiple locations, each with different services, this update makes setting up an appointment or getting in line so much simpler for your customers!

From your Public Locations Page your customers can start by selecting the service they need and then select from a list of your locations that offer this service. No need for them to leave the page to find out where to go, or accidentally sign up at the wrong location.

Road skills test service options for driver's license renewal, featuring three locations in Florida

→ Learn about the new Service Locations flow

To help developers build and integrate their existing solutions with the powerful Waitwhile API, we’ve launched a new developer hub at developers.waitwhile.com.

You'll find comprehensive guides and documentation to help you start working with the Waitwhile API as quickly as possible - plus support and a growing community of devs you can ask if you get stuck.

Detailed API documentation for retrieving visit duration analytics on Waitwhile

→ Check out developers.waitwhile.com

We’ve created a quick 1-minute video that explains what Waitwhile is for someone brand new. Take a look and let us know if we hit the mark!

Interface of Waitwhile platform displaying analytics and user engagement metrics on various devices

→ Watch our new Waitwhile Explainer video

Include future dates when exporting customer data: Support your business forecasts and planning with forward-looking customer data from your Waitwhile account. Learn more
Weeks now support Sunday-Saturday format: Now a “week” doesn’t always show as Mon-Sun but also Sun-Sat based on your region under Analytics and other places in Waitwhile. Learn more
50+ minor tweaks: Improving user experience & checking bugs off our list so you can check customers off yours!

And that’s just a glimpse of what’s new — check out all the latest updates! As always, feel free to reply with improvement ideas you’d like to see!

Stay safe,
Chris & the Waitwhile team

In this article:

product update ,

new features

Chris is the CEO and co-founder of Waitwhile, who previously spent a decade at Google as a product manager growing products like AdWords, Chromebooks, Chrome, and Google Fiber.