Learn how to improve
your visitor flow

Grab a guide, read an article, and see Waitwhile at work.

Solutions > Customer Communication

Easily communicate with guests

Get on the same page with your guests by talking to them before, during, and after their visit. Address issues or questions in real time, provide personalized updates, and thank them for coming.


Businesses use Waitwhile’s customer communication tools to

no-img Let guests get in
touch how they like
no-img Quickly respond to
no-img Keep visitors
no-img Automate important
no-img Thank customers
after they leave
Louis Vuitton

Hartford HealthCare hospitals provide real-time patient care updates to loved ones using Waitwhile

Hartford HealthCare hospitals use Waitwhile as a communication platform to provide surgery updates to concerned family and friends.

Read case study

Wolf Whiskers uses Waitwhile to easily manage a global waitlist for bespoke shaving brushes

Wolf Whiskers uses Waitwhile to remotely operate an independent business while giving customers a transparent view of the wait time for their orders.

Read case study

Oklahoma State University uses Waitwhile to streamline student services

OSU-OKC used Waitwhile to revamp appointment scheduling and walk-in procedures, achieving a 50% reduction in no-show rate.

Read case study
Yale New Haven

Benefits explained

Let guests get in touch how they like

Talk to your customers in a way that’s most comfortable for them. Whether they prefer to be reached via SMS, email, push notifications, or voice messages, Waitwhile has you covered.

Quickly respond to messages

Waitwhile gives customers an easy way to reach you. Answer questions as they come in and send personalized updates to always keep your visitors in the loop.

Keep visitors informed

Automatically send an SMS and/or email with information about a visit and a link to track wait time in real time.

You’ll be able to have a 2-way conversation if anything changes from either side.

Automate important communications

Remind your customers of requirements ahead of their visit via SMS or email, so that they don’t face any surprises when they arrive.

Thank customer safter they leave

Send a personalized thank you message after a visit to make customers feel appreciated. You can also request feedback and soothe unhappy customers before they leave a negative review.

How it works

We’ve helped businesses around the world create better lines for 150 million customers, so we know what works and we make it easy to get started. Plus, you can customize every aspect to make it perfectly tailored to your brand.

Work is more efficient when your tools play nice together

Square image

Streamline customer communication at scale

Secure, reliable, flexible, and functional–across multiple business locations and experiences, Waitwhile meets the needs and requirements of the largest organizations.


Boost loyalty & engagement with actionable data


Track & optimize each location with staff & business analytics


High security platform with little need for IT intervention


Competitive pricing designed to reflect the variability of operations


API access for a fully integrated and tailored solution

Will Waitwhile work in your industry?

See how our solutions are used to simplify and optimize the day-to-day across various industries:

Join the thousands of companies using Waitwhile

There’s nothing to lose but the wait.

Try it free

No credit card required