Make waiting in line feel like not waiting at all
Delight your customers by letting them wait from anywhere then telling them it’s their turn with an SMS. Use Waitwhile to create a free, online waitlist in 3 minutes or less.
No credit card required
No credit card required
Eliminate in-person lines
Customers can line up and wait for their turn remotely, using their phones.
Limit the number of people
Businesses can control the number of customers inside at any given time.
Allow for curbside pickup
People can safely wait in their car and be notified when their order is ready.
Choose when and how you want your guests to join your waitlist – from a wait station, using their phone, or through your website. They’ll be able to sign up in real-time or schedule a future appointment.
Learn about virtual waitlist →
Once they’ve signed up, your customers can wait anywhere while doing anything they like so waiting doesn’t really feel like waiting at all.
Learn about virtual waitlist →Waitwhile allows you to talk with your customers – before, during, and after their visit. Communicate about order or wait status, then thank them for coming and request feedback.
Learn about messaging →
Track and limit occupancy, prioritize VIP customers, and get instant insight into customer wait times segmented by customer, staff member, or type of service.
Learn about line management →
Never forget a face or an email address. Know previous services guests have received, their number of past visits, and more. Use the contact information you gather to create marketing campaigns.
Learn about data tracking →Automate appointment confirmations, thank you messages, and requests for feedback. Plus, set cancellation notice requirements, maximum number of appointments, and more.
Learn about automation →
Optimize your operations based on knowing when your business is the busiest, which services are most popular, who the most efficient employees are, and more.
Learn about analytics →With our powerful REST API and plug-and-play integrations with Slack, Google Calendar, SalesForce and thousands of other services, your waitlist is always in sync with your business.
Find out how Waitwhile can help your type of business below
Cliff Stefanuk, Product Owner, Best Buy
Andrew Turczak, Director of Operations, Hartford HealthCare
Vito Ziccardi, Producer, Tribeca Film Festival
Charles Johnson, Project Manager, Louis Vuitton
Mats Alexander, Director, Auction Nation
Maybe this big ol' list of features will help
Intelligent wait time estimation
Check-in kiosk
Multi-location support
Toggle between waiting & serving
Appointment scheduling
Merge bookings with walk-ins
Analytics dashboard
Resource management
Instant synchronization
CRM & Customer insights
Export/Import guest data
Real-time service reports
TV monitor support
Message personalization
2-way messaging
Global SMS coverage
Saved / canned responses
Survey / feedback
Single-sign on (SSO/SAML)
Zapier support
Integration with CRMs
GDPR and HIPAA compliant
Encrypted guest data
White-label design