200M+ customers served at places like
Get rid of lines.
Make customers happy.
Let guests join from anywhere
Choose when and how you want your guests to join your virtual waitlist – from a kiosk, using their phone, or through your website. They’ll be able to sign up in real-time or schedule a future appointment.
Read moreProvide ultimate flexibility
Once they’ve signed up, your customers can wait anywhere while doing anything they like so waiting doesn’t really feel like waiting at all. Waitwhile will automatically update them on their wait time and status in the queue.
Read moreBook and manage future appointments
Make appointment booking and scheduling easier by giving guests the option to book online. You can set up automated reminders and allow guests to make updates without needing to involve your staff.
Read moreKeep an open line of communication
Waitwhile allows you to talk with your customers before, during, and after their visit. You can update them on their order or place in the queue, thank them for coming, and even request feedback.
Read moreJust a few ways you can use Waitwhile
Give your guests even more reason to smile by letting them line up virtually using their smart device.
Queue management
Give your guests even more reason to smile by letting them line up virtually using their smart device.
Appointment scheduling
Make it easy for guests to pick their service and schedule appointments in advance.
Event registration
Streamline how guests register for events by allowing them to check in from their smart device.
Operational analytics
Collect real-time data to see how your business is running and spot improvement opportunities.
Curbside pickup
Put your customers first by giving them an additional, more convenient way to pick up their purchases.
Supercharge your
customer flow
Waitwhile works in the background to help you streamline your operations, learn more about your business, and increase customer satisfaction.
25% *
Less waiting
20% *
Fewer no-shows
35% *
Higher customer satisfaction
30% *
Lower operating cost
20% *
Increase in sales
*On average
Manage customer flow like a boss
Track and limit occupancy, prioritize VIP customers, and get instant insight into customer wait times segmented by customer, staff member, or type of service.
Read moreBuild customer profiles
Never forget a face or an email address. Know previous services guests have received, their number of past visits, and more. Use the contact information you gather to create marketing campaigns.
Read more
Waitwhile works great with the tools you love
Waitwhile lets you connect your waitlist with your CRM, POS, Calendar, Ticket Manager, Slack channel, Website, App... you name it.
Read moreSet operations on auto pilot
Automate appointment confirmations, thank you messages, and requests for feedback. Plus, set cancellation notice requirements, maximum number of appointments, and more.
Read moreAnalyze, optimize, repeat
Optimize your operations based on knowing when your business is the busiest, which services are most popular, who the most efficient employees are, and more.
Read moreWhatever your
business, we can help
Click on your type of business to see how
“We've saved over 3 million customers queued through Waitwhile more than 140,000 days of waiting in line. It's been seamless.”
Cliff Stefanuk
Product Owner, Best Buy
95% of user feedback about our ordering app is how easy it is to use. It has been called magic. And that’s thanks to Waitwhile.
Kevin Yim
VP Marketing & Communications, Zippy’s
“Waiting for family members during surgery can be stressful. Our teams love Waitwhile because it brings empathy into a difficult process.”
Andrew Turczak
Managing Director, Hartford HealthCare
Best in Class
Waitwhile continues to be a customer and editor favorite, scoring top marks from the likes of Capterra, G2, and more.
Capterra
GetApp
G2
Software Advice
Crozdesk
Still not convinced?
Intelligent wait time estimation- Check-in Kiosk
- Multi-location support
- Toggle between waiting & serving
- Appointment scheduling
- Merge bookings with walk-ins
- Analytics dashboard
- Resource management
- Instant synchronization
- CRM & Customer insights
- Export/import guest data
- Real-time service reports
- TV monitor support
- Message personalization
- 2-way messaging
- Global SMS coverage
- Saved / canned responses
- Survey / feedback
- Single-sign on (SSO/SAML)
- Zapier support
- Integration with CRMs
- GDPR and HIPAA compliant
- Encrypted guest data
- White-label design