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your visitor flow

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Solutions > Customer Retention

Keep the conversation going

Delight customers with personalized follow-up messages to make them feel appreciated, drive repeat business, and encourage positive reviews.


Businesses use Waitwhile for customer retention to

no-img Generate positive
no-img Request feedback
and act on it
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they leave
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with the most
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Louis Vuitton

Scarefest Scream Park delivers frights, terrors, and delights without the horror of long lines

With Waitwhile, Scarefest saw an immediate decrease in wait times and an increase in customer happiness.

Read case study

Applebee's uses Waitwhile to improve the guest experience & save staff time

Applebee's needed a better way to manage crowds and make waiting more streamlined for their customers across 441 locations.

Read case study

Waitwhile helps Louis Vuitton create luxury check-in experiences across locations worldwide

Louis Vuitton has been relying on Waitwhile to deliver exceptional customer experiences in their global retail spaces since 2017.

Read case study
Yale New Haven

Benefits explained

Thank guests after they leave

Send an automated personalized thank you message after a visit to make customers feel appreciated. You can also request feedback and soothe unhappy customers before they leave a negative review.

Request feedback and act on it

Make customers feel heard by requesting feedback after their visit. Enable your staff to take immediate action to deepen customer engagement and drive CLV.

Generate positive reviews

Easy-to-understand customer data is collected automatically when you use Waitwhile. Share the love by pulling positive feedback and repeat customers from your Waitwhile data, and sending them incentives to submit positive reviews on third party sites like Google or Yelp.

Be the host with the most

Know what brings your returning customers back, their preferences, the text conversations you’ve had with them, their past wait times, and more.

Open up new marketing opportunities

Use the customer information you collect to keep your business top of mind. Create email campaigns and send SMS notifications to existing customers when you’re having a promotion or introducing a new product or service.

How it works

We’ve helped businesses around the world create better lines for 150 million customers, so we know what works and we make it easy to get started. Plus, you can customize every aspect to make it perfectly tailored to your brand.

Work is more efficient when your tools play nice together

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Drive customer retention at scale

Secure, reliable, flexible, and functional–across multiple business locations and experiences, Waitwhile meets the needs and requirements of the largest organizations.


Boost loyalty & engagement with actionable data


Track & optimize each location with staff & business analytics


High security platform with little need for IT intervention


Competitive pricing designed to reflect the variability of operations


API access for a fully integrated and tailored solution

Will Waitwhile work in your industry?

See how our solutions are used to simplify and optimize the day-to-day across various industries:

Join the thousands of companies using Waitwhile

There’s nothing to lose but the wait.

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