Product > Appointments
Simple and
predictable pricing.
Free
Try out Waitwhile for as long as you want
$0
/ month
- 1 location
- Up to 50 visits/month
- Automated real time customer messages
- 2-way messaging
- 30 days chat support
- See all features
Starter
For small businesses with few locations
Starts at
$23
/ month
- 1-4 locations
Everything in Free Plan, plus:
- Waitlist and bookings suites
- Customized customer messages
- Basic analytics and reporting
- Basic branding and design
- Chat and email support
- See all features
Business
For larger businesses with multiple locations
Starts at
$156
/ month
- 4+ locations
Everything in Starter Plan, plus:
- iOS/Android native apps
- WaitIQ AI predictive wait tiimes
- LineSync functionality
- Advanced multi-location analytics
- Custom branding and flow design
- Zapier and API access integrations
- Automated SMS team notifications
- Geo-fencing and location directory with map
- See all features
Enterprise
For large organizations with custom needs
Custom pricing
- Custom number of locations
Everything in Business Plan, plus:
- Integrated waitlist, bookings, and events
- Data anonymization and advanced security
- Advanced analytics exports
- Report builder
- White labeling and advanced branding
- Advanced internationalization and localization
- Salesforce/CRM integrations
- Custom integration configuration
- Dedicated implementation and success team
- Implementation program
- Dedicated success team
- Custom roles and permissions
- See all features
95% of user feedback about our ordering app is how easy it is to use. It has been called magic. And that’s thanks to Waitwhile.
Kevin Yim
VP Marketing & Communications, Zippy’s
You are in good company.
Compare plans
by features
Number of visits Bookings and waitlisted parties per month
50 visits monthly
Up to 3000 visits monthly
1000 visits per
location monthly
location monthly
Custom
Number of locations Use Waitwhile across multiple locations
1 location
Up to 4 locations
4+ locations
Custom
2-way SMS messages Send and receive SMS to and from customers
$2 SMS credit
to try it out
to try it out
$2 SMS credit
to try it out
to try it out
$2 SMS credit
to try it out
to try it out
Custom
2-way email messages Send and receive emails to and from customers
5 emails per visit
Unlimited
Unlimited
Custom
2-way chat messages Send and receive web chat messages to and from customers
Unlimited
Unlimited
Unlimited
Unlimited
Waitlist & Bookings
Waitlist module Let customers get in line via virtual waitlists
Bookings module Let customers schedule appointments
TV monitor display Show your waitlist live on any screen with sound effects.
Self sign-up and check-in kiosk Let customers sign up or register their arrival on a kiosk device
LineSync feature to orchestrate bookings and waitlist Merge appointments and waitlisted customers seamlessly
WaitIQ AI wait time estimation Provide the most accurate wait times with AI powered estimation
Geo-fencing Limit area where guests can join the waitlist or make a booking.
Occupancy tracking Track number of visitors versus your capacity.
Location directory with map of locations Let customers find your nearest location with ease
Coming soon
Coming soon
Team collaboration
Invite team and admins Choose permission type and access for multiple logins.
Resource management Assign staff and other resources to guests and set working hours.
Service management Add services and set prices and durations for each.
Roles and permissions Select roles and permission levels for users
Account level settings Access account level overview of locations, analytics, settings and more
Create custom roles Customize roles and permissions for your business needs
Custom user and resource import Import user and/or resource schedules from third party apps
Team notification channels Provide a broad scope of notification channels for your team
Email, push
Email, push
Email, push, SMS
Email, push, SMS
Native apps Access the native Waitwhile iOS and Android apps
IOS, Android
IOS, Android
Customization
Basic flow builder Create amazing customer flows with ease
Basic branding Edit your customer-facing pages' colors, buttons, text, fonts, layout and more
Basic multi-language support Access the Waitwhile platform and customer-facing pages in multiple languages
Customize customer messages Personalize and templatize outgoing messages based on status, needs and interactions
Customize team notifications Create and templatize custom team member notifications
Advanced flow builder Access fully customizable flow builder features
Advanced multi-language support Provide custom translations for a seamless experience
White-label design and custom branding Remove Waitwhile branding, edit HTML/CSS, and more
Analytics & Insights
Detailed customer profiles Track all customers by loyalty, visit history, and preferences
Basic analytics Access insightful analytics to improve your operations at the location level
7 days
Basic analytics export Export analytics to CSV or Excel
7 days
Multi-location advanced analytics Compare location performance and more with account level analytics
Export customer data Export detailed customer data to CSV or Excel
Import customer data Import customer data from a CSV directly to your waitlist
Customized and advanced export analytics Generate custom advanced analytics exports
Report builder Create custom reports based on your needs and preferences
Coming soon
Revenue data Access and track revenue data in Waitwhile to improve business operations
Coming soon
Goals Set up personalized goals and track performance
Coming soon
Data Integrations
API access Get APIs for every account action (api.waitwhile.com/docs).
Webhooks Subscribe to Waitwhile events in your own services and apps.
Zapier integration Connect Waitwhile with 2000+ services you already use and love.
Salesforce integration Connect Waitwhile with your Salesforce CRM and customize configuration
Custom integrations Access other custom integrations
Support & Services
Chat support Get help via online chat.
First 30 days
Mon-Fri9am-6pm EST
Mon-Fri9am-6pm EST
Custom
Email support Get help via email.
Mon-Fri9am-6pm EST
Mon-Fri9am-6pm EST
Custom
Phone support Get help via phone.
Custom
Customer success manager Get a dedicated support person that is available on-demand.
Product training Get training from our team to make the most of the product.
Configuration help Get help setting up your account.
Service-level agreement (SLA) Set up a formal agreement of up-time.
Invoicing and PO Set up flexible payments via any preferred mechanism.
Access & Security
Audit Logging See a detailed log of all activities in your account.
Daily Backup and Recovery Recover waitlist if your team makes a mistake.
Data anonymization Anonymize your guest data and PII from Waitwhile servers on schedule.
Data location control Restrict data storage to US only.
SAML and SSO Integrate Waitwhile with your authentication service.
HIPAA and data certification Get patient data controls and additional data compliance.
Frequently Asked Questions
Check out this list of commonly asked questions.
If you don't see what you need, email us at hello@waitwhile.com
Can I use Waitwhile for free?
Yes, indeed! You can waitlist up to 50 guests each month on the Free plan and access all of the awesome features.
What if I exceed my Free or paid plan limits?
You will still be able to access your waitlist, but you won't be able to add any new guests until the beginning of the next month (or if you choose to upgrade to the next plan).
How do I know which plan is right for me?
If you waitlist fewer than 50 guests a month, you should try our Free plan. Otherwise, choose Starter or Business based on the number of guests you expect, and for more features.
Is billing based on each waitlist?
No, billing is based on your Waitwhile Account which may have as many waitlists as you want. The total number of waitlisted guests across all your waitlists is what counts towards the different plan thresholds.
What are my payment options - credit card and/or invoicing?
You can use your credit card to pay for any plan. We support VISA, MasterCard and AMEX. If you sign up for an Annual subscription, we can invoice you annually.
What kind of support do I get?
We got your back! All our plans come with support via email and chat, and our Business and Enterprise plans also get phone support.
Do you offer nonprofit, or educational discounts?
Sure thing. Just contact us and we'll figure something out.
Do you offer Enterprise contracts/pricing/support?
Yep! Email us and we'll make it happen.
Can I make a payment by invoice?
We’re happy to provide invoicing on our Enterprise plans. Contact us to set up payment by check or bank transfer. We do not offer monthly invoicing.
Do I get anything if I refer a friend to Waitwhile?
Yep! We'll give you $50 in Waitwhile billing credit for every friend you refer to a Waitwhile plan. Even better, your friend will get $50 too! Learn more on the Referrals page.