The State of Waiting in Line 2025
Discover how optimizing the wait transforms customer satisfaction and drives business performance. Learn how to empower your frontline team and meet modern consumer expectations with seamless experiences that drive lasting loyalty.
Build service experiences that drive growth
In our fourth annual report, explore actionable insights into modern consumer expectations. Learn how smart automation empowers your team to deliver seamless, customer-centric experiences that boost loyalty and revenue.
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Get the 2025 report: Your roadmap to better service
What's inside
Explore the strategic shifts businesses are making to meet modern consumer expectations. Transform wait logistics into a competitive advantage that empowers staff and boosts loyalty.
How retail wait times compare across industries.Strategies to keep waiting customers engaged.Proven tactics to prevent customer walk-aways.Modernizing queues for today's fast-paced shoppers.How virtual queuing turns wait time into profit.Did you know...
Managing retail volume
Retail experiences 4x more wait times than other sectors. Proactive queue management seamlessly handles this growing foot traffic.
Frictionless experiences
Eliminating physical lines protects revenue, capturing the 84% of consumers who actively avoid businesses with visible waits.
The digital preference
Consumers expect modern alternatives. Today, 65% of shoppers prefer scheduled appointments and 50% favor virtual queues.
Capturing high intent
Shoppers remain highly motivated to visit stores for specific needs. Streamlining their journey ensures you convert this purpose-driven traffic.
Maximizing dwell time
Virtual queues transform the customer experience. Shoppers are 5x more likely to stay 30+ minutes when freed to browse instead of stand.
Optimizing service speed
Expectations for rapid service are rising. Efficient queuing ensures you easily meet the 15-minute service threshold modern shoppers demand.
Our State of Waiting in Line 2025 report found that:
65%
of consumers would prefer to schedule appointments instead of waiting in line.
50%
of consumers prefer virtual queues over physical lines.
Turn the wait into a competitive advantage
