June update: Platform improvements for staff, admins, and customers

We’ve been busy! From earning our ISO 27001 certification to launching powerful updates that give your team more control and flexibility, the month of June has been packed with improvements designed to make your day-to-day smoother.

Whether you're customizing your customer experience, editing users more efficiently, or speeding up staff workflows there's something here for everyone.

Let’s take a look at what’s new!

Staff can now use buttons instead of dropdowns

This update gives you the option to show services, resources, and custom fields as buttons instead of dropdowns, reducing clicks and speeding up staff workflows.

Enhanced abilities to edit users for admins

The new two-tab Edit user experience lets admins update key details and fine-tune notification preferences for one or many teammates in just a few clicks.

Localization for account-level public pages

This new section in Account settings gives teams control over both the text content and the languages customers can choose on their public account pages.

Compact display views for services and resources

These new options let you customize how services and resources appear in your registration flows. Choose between card or list layouts, and set categories to be expanded or collapsed by default.

Set variable booking capacity per time slot

Easily define a different number of available spots for each time slot when setting resource hours or schedules. This gives your team more flexibility to match capacity with demand.

But wait, there's more!

Here are a few more things we've worked on recently.

More flexible configuration options

• Access coordinates from Location details: We’re introducing coordinates as a complement to your location address to make it possible to get more specific about where your location is based.
• We've replaced the old "Edit hours" modal: We have replaced all legacy “Edit hours” modals with the same new interface, following the introduction of Schedules.

Improved experience for staff members

• Status indicator update: Previously, staff had to rely on identical colors to distinguish between “Busy” and “Away” resource statuses, causing confusion. We’ve updated the color-coding system to make it easier to understand at a glance when someone is truly unavailable.
• Read-only resource modal: This update introduces a read-only view of the resource modal for users with limited permissions, providing better transparency into team availability.
• Services are now displayed with square icons: Previously, services were marked with colored dots on the Visits page. We've now replaced these dots with square icons or initials.
• Improvements to capacity management: We're renaming the capacity management visit tracker the "Quick serve widget", and consolidating all capacity management functionality in one place under Location settings > Arrival > Capacity management.
• Resource availability picker bug fix: Restored visibility of resource availability picker in user menu. Staff can view availability status across locations but can only modify status where their resource is assigned.
• Bug fix related to resource assignment using Quick serve widget: We’ve fixed an issue where visits served using the Quick serve widget were assigned the first available resource instead of the staff member acting as a resource. Now, the visit is automatically assigned to the correct user, ensuring it stays visible in their view.

Explore all recent and past updates at updates.waitwhile.com.