September update: Location directory and more

We know managing multiple locations can be complex, but this month’s updates are designed to make that easier.

We’re rolling out a redesigned Location directory, updates to account navigation, and other improvements to help you run smoother operations in Waitwhile. Plus, don’t miss our most recent blog post on building better digital customer experiences.

Let's dive into the latest updates!

Introducing a new Location directory

Previously, the Location directory was a simple list of all your locations. Now, it’s redesigned to display richer information, customizable details, and even a map — making it easier for customers to find and choose the right location.

• More customizable page content: Control logos, titles, subtitles, and location info.
• Richer location details: Show business hours, address, wait times, and more.
• Markdown for page or location details: Add custom text to highlight key info.
• Advanced options: Map and search features for improved and easier navigation.

Updates to Account settings navigation

With the launch of our new Location directory, we're improving the Account settings navigation page. The Public pages section is being renamed and moved into its own category called Customer journey.

But wait, there's more!

Here are a few more things we've worked on recently.

Improved experience for staff members

• Improved header content alignment in side panels: We’re updating the header layout of all quick view side panels throughout the product to make the design more consistent. Titles will now be left-aligned, and all action buttons will be grouped on the right side.
• Bug fix to ensure resource categories respect set order: We’ve fixed a bug that caused resource categories to ignore the order set in the Staff experience display settings. Categories will now follow your defined order, while resources can still be sorted separately (e.g., by idle time). This ensures more flexibility and consistency when displaying resources.

More flexible configuration options

• Control bulk assignments better with add, replace, or remove: When bulk editing resources, services, or users, you now have more flexible options for updating assignments of e.g. supported locations or services. Instead of only overwriting values, you can choose to add to existing, replace all, or find and remove.
• New setting for "Set resources as away at the end of the day" in Resource categories: We're introducing a new granular control allowing "Set resources as away at the end of the day" to be configured at the resource category level. This enables customers to have different auto-away behavior for different types of resources.
• Added advanced functionality to Saved replies editor: This update upgrades Saved replies so they work just like message templates, including support for liquid syntax. That means admins can add custom logic to saved replies, giving staff more flexibility and control over what messages contain.
• New ticket prefix setting for Default ticket IDs: Admins can now define their own ticket prefix (up to three characters) directly in the UI, giving businesses more control over how tickets are labeled. This makes it possible to differentiate prefixes per location (e.g., for different services or branches) while still displaying them together on the All locations waitlist.
• Custom CRM integrations: This update enables Enterprise customers to connect most CRM systems to Waitwhile and sync valuable customer data in real time, providing more flexibility for customers using different CRM platforms. Access from Location settings > Integrations.

You can explore all recent and past product updates at updates.waitwhile.com.

That’s it for now! Thank you for being a valued customer. If you have any questions at all, please don't hesitate to contact us.

Chris and the Waitwhile Team