Choosing the right software is hard, but using it should be easy. At Waitwhile, we’ve always believed software should feel intuitive from day one so teams can focus on what matters, not on figuring out how things work.
That’s why we’re proud to be recognized by G2 as the easiest-to-use platform in both the Queue Management and Online Appointment Scheduling categories in their Spring 2025 reports.
In a space with over 50 queue management tools and 350 appointment scheduling products, this recognition means a lot because it comes from the people who matter most: our customers. These rankings are based on real customer reviews and they speak directly to what we care about most, which is creating a product that solves real-world problems while being something that people actually enjoy using.
“[It's] very easy to use, sleek design and easy on the eyes. [I like] how simple and easy it is to find reservations. We use it a lot, pretty much every day, so it’s a big plus.” — Enterprise user, Financial services, G2
How we got here
These rankings are especially meaningful because of where we started. Behind them is a longer story of focus and dedication.
- Queue Management: We helped build this category from scratch with G2 in 2022. It started with six tools, it now features over 50. We've worked hard to maintain the #1 spot as the field has grown.
- Appointment Scheduling: This is a mature, crowded category. We started in 2022 ranked #21. Today, we’ve climbed to #6 overall out of 350+ players while still holding the #1 spot in ease of use. A big leap in a short time.
“I love how easy it is to use Waitwhile and it seems to get better every year! In addition to alerting us to customer presence, Waitwhile also allows us to communicate efficiently with our customers via text. I can't wait to see what other features are implemented in the future.” — Enterprise user, Retail, G2
Why ease of use matters
When customers choose Waitwhile, they’re often replacing clunky or rigid systems. And most Enterprise software often comes with a steep learning curve, but that’s not the Waitwhile way. We hear it all the time: “This was so easy to get started with” or “Our team didn’t need training — it just worked.”
G2’s Usability Index measures how easy it is to get started, manage, and use a platform every day. And our users consistently highlight just how frictionless the Waitwhile experience is.
“Waitwhile makes managing appointments incredibly easy. The interface is user-friendly, and it keeps our team and customers in sync with real-time updates and notifications.” — Enterprise user, Education, G2
That’s what usability means to us. It’s about making software feel like less of a chore, and more like an enabler.
What’s next
This recognition is a milestone, but it’s not the destination. We’ll keep refining the experience: making it faster, simpler, and even more intuitive. We’ll keep listening to customer feedback.
And we’ll keep turning those insights into product improvements that make a real difference. In the meantime, thank you to every customer who shared their feedback on G2.
If you're exploring queue or appointment solutions, now’s a great time to take a look. Get in touch with our team to evaluate your options, or get started with your own account for free.
Jakob is a seasoned product marketing lead with a strong track record of transforming customer insights into compelling value propositions and effective marketing strategies.
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