The Waitwhile Blog

Get the latest scoop on new product features, how to crush wait times and create incredible customer experiences.

Guides & tips

Digital customer experience: How to tailor services and products to online spaces

In this article, we'll go over what a digital CX strategy is, what benefits your business can expect from adopting it, and what creating one looks like.

2025-09-11

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6 min read

Waitwhile + Allegion: A new chapter begins

Announcements

A new chapter for Waitwhile… with Allegion

Waitwhile is now part of Allegion — and we couldn’t be more excited. Together, we’re building a future where digital queuing meets seamless, secure access. Here’s what this next chapter means.

2025-07-08

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3 min read

June update: Improved speed, control, & platform flexibility

Product updates

June update: Platform improvements for staff, admins, and customers

Customize booking capacity, update teammates faster, and speed up staff actions with button-based workflows — all in this month’s update.

2025-07-03

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3 min read

Waitwhile is ISO/IEC 27001:2022 certified

Announcements

We're now ISO 27001 certified

Waitwhile is now ISO/IEC 27001:2022 certified, reinforcing our commitment to protecting customer data through globally recognized security standards.

2025-06-30

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2 min read

What's new on the Waitwhile platform in May

Product updates

May update: Flexible time slots, drag-and-drop & more

From smarter waitlist tools to more flexible scheduling, this month’s updates are all about giving your team more control and saving time in daily workflows.

2025-05-28

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3 min read

Announcements

Waitwhile ranks #1 in ease of use on G2

We’ve been named the easiest-to-use platform for queue management and appointment scheduling. Here’s how we got there.

2025-05-19

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3 min read

Announcements

Waitwhile renews SOC 2 Type 2 certification

If data security is a priority for your business, choosing a SOC 2 certified vendor is a must. Here's how Waitwhile protects your data at every step.

2025-05-02

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2 min read

Guides & tips

Industry use cases

Make your event a hit with a queue management system

A queue app unlocks real-time monitoring of all event activity and visitor flow, so you can ensure everything runs smoothly.

2025-04-29

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6 min read

Guides & tips

10 benefits of a queue management system

If your business has a problem with long lines or wait times, a queue management system is the perfect solution. Here are the top benefits of virtual queues.

2025-04-22

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8 min read

Guides & tips

What is queue management and how can queue management systems help?

A queue management system centralizes appointments and waitlists in a single platform – and automates the management of both.

2025-04-10

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16 min read

What's new on the Waitwhile platform in March

Product updates

March update: Copy settings, configure at scale & more

From time-saving bulk actions to flexible embed options, we’re making it easier to manage Waitwhile at scale — and deliver smoother experiences for staff, admins, and customers alike.

2025-03-27

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4 min read

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