We’re excited to share that Waitwhile has successfully renewed its SOC 2 Type 2 certification!
This third-party certification confirms that our platform meets the highest standards for protecting your data — across everything from security and privacy to system availability. It’s a clear signal to our customers that we don’t just talk about trust — we prove it.
Whether you're managing queues for thousands of guests or handling sensitive appointment data, you need a partner that takes security as seriously as you do. That’s exactly what this certification represents.
What is SOC 2 Type 2 — and why it matters
SOC 2 Type 2 is the leading framework for evaluating how SaaS companies manage data. It’s designed by the American Institute of Certified Public Accountants (AICPA) and focuses on five trust service principles: security, availability, processing integrity, confidentiality, and privacy.
Unlike a Type 1 audit, which is a point-in-time snapshot, Type 2 certification assesses how well those controls work over a sustained period (typically 6–12 months). It’s proof not just that our systems are designed well — but that they perform reliably, day in and day out.
For companies evaluating vendors in regulated or security-sensitive industries, this matters. SOC 2 Type 2 provides independent, verifiable assurance that your data is handled properly at every stage.
Security isn’t a feature — it’s part of everything we do
Our SOC 2 Type 2 report is just one layer of assurance. We’ve invested in a comprehensive security program to give you even more confidence in how we handle your data:
- Single sign-on (SSO) and role-based access control: Make sure the right people have the right access at all times.
- Customizable data retention and anonymization: Automatically remove or anonymize customer data based on your own rules — including any input field, at any time.
- Regulatory compliance baked in: We support HIPAA (with signed BAAs), are fully aligned with GDPR, and support data privacy laws like CCPA.
- Encryption everywhere: All data is encrypted both in transit (TLS) and at rest (AES-128+), by default.
- A public Trust Center: Our Trust Center provides full visibility into our security practices, policies, certifications, and system status.
- Ongoing monitoring and testing: We run regular penetration tests, continuously monitor our systems, and follow a documented incident response plan.
Trusted by enterprise teams worldwide
Security isn’t just a requirement — it’s a trust signal. That’s why leading organizations in retail, education, healthcare, government, and beyond rely on Waitwhile to manage high volumes of customer data with confidence.
Whether you're adding us to your vendor list or undergoing a full security review, our SOC 2 Type 2 report and supporting documentation give your IT and compliance teams the transparency they need.
Because managing queues should never mean compromising on security.
