Make smarter decisions with powerful operational insights
Move away from guesswork with Waitwhile’s analytics and reporting. Level up your queue management with insights to shorten lines, optimize resources, and improve customer experiences across all locations.
4.9/5 on G2.com
Make smarter decisions with powerful operational insights
Move away from guesswork with Waitwhile’s analytics and reporting. Level up your queue management with insights to shorten lines, optimize resources, and improve customer experiences across all locations.
4.9/5 on G2.com
Get a clear, actionable view of your business with Waitwhile’s analytics and reporting
Identify patterns across locations and regions
Optimize resource allocation with data-driven insights
Empower your team at every level
How it works
From real-time performance updates to historical data and customized reports - Waitwhile's got you covered.
Stats
Track real-time performance at a glance
Waitwhile’s Stats feature offers real-time analytics at the location level, giving you a snapshot of your daily or weekly performance. See key metrics like wait times, service durations, and staff efficiency to monitor how your operations are running.
Real-time daily and weekly performance dataEasy access to snapshot of key metricsAccessible from the Employee command centerMulti-location analytics
Analyze performance across all your locations
Gain deeper insights with multi-location analytics, helping you spot trends and compare performance across regions or locations. Use visualized charts to understand customer flow, service usage, and overall efficiency.
Compare performance metrics across locationsVisualize trends over time with detailed graphsSegment data by region, service type, or time periodReport builder
Customize and schedule reports for specific needs
With Waitwhile’s customizable Reports, you can build and schedule detailed reports tailored to your business. Analyze metrics by location, time period, or service, and automate report generation for easy, regular insights.
Fully customizable report metricsSchedule and distribute recurring reportsExport data or integrate with BI systemsRevenue tracking
Connect operational efficiency to profitability
Track how customer flow and service efficiency directly impact your revenue. Waitwhile’s revenue tracking feature allows you to see how operational improvements contribute to your bottom line.
Capture and act on revenue dataIdentify high-demand services and adjust offeringsConnect operational data to financial outcomesTalk to our sales team
More valuable analytics features for complete operational insights
Custom location reporting
Group locations using labels for easier tracking and comparison, ensuring consistency and uncovering patterns across regions.
Role-based access
Filter data by location, service, or staff, and give different roles (e.g., managers, staff) appropriate access to different levels of insights.
Peak hours analysis
Identify when your business is the busiest to optimize staff allocation and maximize profitability.
Customer flow monitoring
Track how customers move through queues and appointments to uncover operational bottlenecks and shorten wait times.
API integrations
Connect data to external systems for seamless workflow integration.
Customer satisfaction data
Set up surveys to combine customer feedback with performance data to assess how operational improvements affect customer experiences.
Real-time alerts
Set automatic notifications for when you reach thresholds of critical metrics like long wait times or serve durations.
Message usage analytics
Monitor how messaging impacts appointment attendance and customer behavior, and adjust strategies based on performance data.
Businesses that use Waitwhile analytics to drive growth and efficiency
Efficient scheduling for the U.S. Air Force
The U.S. Air Force uses Waitwhile's appointment scheduling to efficiently manage the flow of over 10,000 personnel at the Royal Air Force base in Lakenheath, UK. By implementing Waitwhile, they significantly reduced wait times and improved communication through SMS notifications.
Why leading brands rely on Waitwhile’s queue management platform
Easy-to-read insights
Get clear, actionable insights with intuitive analytics in a user-friendly interface.
Customizability and flexibility
Build custom reports tailored to your business' unique metrics.
Bookings and waitlists in one platform
Track customer flow and operations from both bookings and queues.
API and integrations
Integrate performance data and analytics seamlessly with your CRM or BI tools.
Frequently asked questions
What types of data can I track with Waitwhile's analytics?
Can I compare performance across multiple locations?
Who can I share my reports with?
Can different roles access different data views?
Can I integrate Waitwhile analytics with other systems?
There’s nothing to lose but the wait
