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Press & Media kit

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press 28.03.2024 - The Atlantic
How not to be bored when you have to wait

The Atlantic cites the results from Waitwhile’s consumer survey, The State of Waiting in Line 2023.

press 13.07.23 - Total Retail
Queue management needs an urgent overhaul

Waitwhile CEO Christoffer Klemming offers data-backed advice to retailers on how to modernize shopping experiences for increasingly impatient consumers.

press 06.07.23 - Retail Customer Experience
Shopping lines still a frustration point for consumers

Takeaways from Waitwhile’s The State of Waiting in Line 2023 are detailed in this Retail Customer Experience article.

press 23.06.23 - Chain Store Age
Study: Long lines will cost retailers business and consumer loyalty

Chain Store Age reports on results from Waitwhile’s annual consumer survey, The State of Waiting in Line.

press 03.05.23 - Solutions Review
The Great Resignation: Tech solutions for retailers

Waitwhile CEO Christoffer Klemming explores how retailers can use tech to ease customer frustrations with brick-and-mortar retail.

press 17.04.23 – Insider Intelligence/eMarketer
Waitwhile survey reveals top worker frustrations

Insider Intelligence cites Waitwhile survey data in a roundup covering staffing challenges in retail and hospitality.

press 12.04.23 – Total Retail
How retailers can solve workforce challenges

Waitwhile CEO Christoffer Klemming offers data-driven advice for retailers looking to deliver high-touch experiences amid historic labor shortages.

press 11.03.23 – CX Journey
The state of waiting in line

Annette Franz of CX Journey discusses Waitwhile’s 2022 consumer survey in her essay about poor healthcare waiting experiences.

press 16.03.23 – Retail Customer Experience
Many retail associates dealing with angry customers

Top findings from Waitwhile’s Employee Sentiment Report: Retail are detailed in this Retail Customer Experience article.

press 15.03.23 – Shop!
Frontline workers tired of dealing with rude customers

Shop! covers findings from a Waitwhile survey of retail workers, which found that 70% of store associates regularly deal with angry customers.

press 18.07.22 – Total Retail
Waitwhile solves the problem of long lines and wait times

Waitwhile CEO Christoffer Klemming details how businesses can increase their customer satisfaction in this Total Retail article.

press 29.06.22 – Retail Technology Innovation Hub
Waitwhile research: New consumer survey released

RTIH covers findings from a new Waitwhile survey on how consumers feel about waiting in line and how brands can improve their customer experience.

press 29.06.22 – Multichannel Merchant
Waitwhile survey shows that most consumers will abandon a physical line

Commerce publication Multichannel Merchant summarizes findings from Waitwhile’s The State of Waiting in Line (2022).

press 15.3.22 – CPR News
Pediatric clinic relies on Waitwhile during COVID-19

Colorado Public Radio tells the story of a hard-hit pediatric clinic that safely manages the flow of sick patients with Waitwhile.

press 7.12.21 – Forbes
Waitwhile named a top restaurant waitlist app

Forbes delivers top tips for leveraging restaurant software in 2022, including using Waitwhile as a waitlisting tool.

press 7.12.21 – Nation’s Restaurant News
Waitwhile helps bars rebound with an emphasis on experience

Nation’s Restaurant News details how Waitwhile elevates the guest experience by eliminating physical queues.

press 21.05.21 — PYMNTS.com
Waitwhile included as top player Garner’s latest Event Booking Software report

The rising technology in Event Booking Software market is depicted in this research report. Factors that are boosting the growth of the market, and giving a positive push to thrive in the global market is explained in detail. It includes a meticulous analysis of market trends, market shares and revenue growth patterns and the volume and value of the market.

press 04.05.21 — wired.com
Waitwhile featured in WIRED

Waitwhile featured as one of the emerging startups to keep track of this summer.

press 05.02.21 — di.se
Waitwhile grows to improve lines for good

Leading Swedish tech publication DI Digital covers Waitwhile's growth, latest fundraise and plans to expand in Europe.

press 04.02.21 — PYMNTS.com
Waitwhile Lands $12 Million To Help Retailers Manage Wait Lines

Waitwhile Raises $12 Million to Make Wait Lines Shorter and More Efficient as Part of Its Series A Financing Round Led by CRV.

press 04.02.21 — BusinessWire.com
Waitwhile announces $12M Series A lead by CRV

Press Release announcing Waitwhile's $12M Series A led by CRV, the growth to date and plans ahead.

press 29.12.20 — CNBC.com
Waitwhile featured on CNBC

CNBC reports on how companies are using Waitwhile for capacity management during the COVID-19 pandemic.

press 23.10.20 – Pacific Business News
Waitwhile helps malls during holiday shopping

Hawaii’s Pacific Business News reports on how Ala Moana Center keeps shoppers safe with Waitwhile’s virtual waitlist tech.

press 14.11.20 — BusinessWire.com
Waitwhile helps Nike improve shopping

Article in Mexican business press about how Nike is using virtual waitlisting with Waitwhile to streamline holiday shopping during COVID-19 and beyond.

press 31.05.20 — ajc.com
Waitwhile helps Forsyth County reopen

Article about how Waitwhile have allowed Forsyth County in Georgia, US to reopen for business again during COVID-19. Using appointment scheduling and virtual line management, the county is able to offer it's citizens the service they need.

press 31.03.20 — PYMNTS.com
Waitwhile featuredin article about Future of Grocery

Waitwhile Raises $12 Million to Make Wait Lines Shorter and More Efficient as Part of Its Series A Financing Round Led by CRV.

press 27.05.19 — CNBC.com
Waitwhile highlighted among Best Scheduling Tools

Currently, GoodFirms has cultivated the new list of Best Scheduling Software providers that are known to increase the profits and boost customer services for various industries that have been implemented in their organizations.

press 21.01.19 — BusinessWire.com
Waitwhile included as top player in Top Waitlist Software report

The report presents an in-depth assessment of the Waitlist Software including enabling technologies, key trends, market drivers, challenges, standardization, regulatory landscape, deployment models, operator case studies, opportunities, future roadmap, value chain, ecosystem player profiles and strategies.

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Company description

Short description

Waitwhile is built to improve the way people wait in lines. Using technology, we help businesses deliver better waiting experiences to their customers and make waiting in line not feel like waiting at all.

Boilerplate description

Waitwhile is a digital queue management platform that helps businesses deliver better waiting experiences for their customers through automated, personalized and smartphone-based queue experiences. Waitwhile lets customers wait from anywhere and track their wait time status in real-time online - and helps the businesses automate their customer flows and reduce their wait times with machine-learning optimization.

Waitwhile has improved the wait experience for over 80 million guests and collectively given people back over 2 million days they would have otherwise wasted waiting in line. Our customers include IKEA, Lululemon, Louis Vuitton, ADP, US Department of Veterans Affairs, Facebook and thousands of other businesses looking to improve their waiting experiences.

The company was founded in 2017 in San Francisco by brothers Christoffer Klemming and Jonas Klemming, with the mission to eliminate the 1 Trillion hours that humans waste standing in line every year. Waitwhile has secured $12 million in funding from investors including CRV and has offices in the US and Sweden.

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