Modernized public sector queue management systems
From DMVs to tax offices, replace outdated systems and long lines with virtual waitlists, remote appointments, and real-time updates - all in an intuitive platform that enhances citizen satisfaction and staff efficiency.
4.9/5 on G2.com
Let’s target inefficiencies in public service delivery
Government offices face unique challenges in managing citizen services. Outdated systems, long wait times, and disorganized processes lead to frustration for both citizens and staff. These issues erode public trust and create unnecessary strain on resources.
Long lines and inconvenient wait experiences
Inefficient queues frustrate citizens, discouraging them from completing necessary tasks.
Aged, manual processes and errors
Staff and visitors struggle with outdated tools, increasing the likelihood of mistakes and delays.
Poor communication with citizens
A lack of real-time updates leaves citizens in limbo, worsening dissatisfaction.
A better way to provide government services
Waitwhile transforms public service delivery by addressing the inefficiencies that plague traditional systems. With real-time, virtual queue management, we empower government offices to create efficient, citizen-focused experiences.
Shorter wait times and less crowded waiting rooms
Streamlined and automated processes for staff
Transparent and proactive communication
Waitwhile use cases in the public sector
City and county service centers
Simplify on-site queuing for services such as licensing and permits. Citizens join queues remotely, get real-time data, and avoid crowded waiting areas, while staff easily manage high volumes with Waitwhile.
Tax office services
Manage waitlists for tax payments and address updates. Citizens skip long waits with virtual queues or scheduled appointments, boosting productivity and improving staff performance.
Court visits
Streamline day-of waitlists for submissions, payments, and hearings. Automated scheduling and real-time updates reduce stress for visitors and help staff handle fluctuating traffic smoothly.
DMV operations
Reduce wait times for license renewals and title processing. Virtual waitlists and booking appointments online allow citizens to wait from anywhere, access real-time queue status, and allow staff to manage no-shows or walk-ins with ease.
One platform, every tool you need to manage queues and appointments
Analytics and reporting
Get actionable insights into citizen interactions. Monitor wait times, service usage, and visitor flow to identify areas for improvement and make smarter operational decisions.
Multi-location overview
Oversee operations across multiple offices, departments, or service areas with one queue management system. Deliver a consistent experience for citizens regardless of location.
Automated operations
Take repetitive tasks off your staff’s plate. Automatically handle appointment confirmations, reminders, and rescheduling to free up time for more meaningful citizen interactions.
Two-way communications
Keep citizens informed with timely updates via SMS, email, or web chat. From queue notifications to reminders, ensure they’re always in the loop in the language they prefer.
Staff orchestration
Empower staff members with powerful queue management tools and real-time updates about customer flow and appointment activity. Help staff stay prepared, work efficiently, and deliver outstanding service.
Flexible integrations
Seamlessly integrate Waitwhile with your existing government systems, for a more streamlined workflow and unified data.
Fully branded experience
Reinforce your agency’s professionalism with customized branding at every touchpoint - whether it’s booking pages, queue notifications, or appointment management.
Privacy and security
Ensure citizen data stays protected with enterprise-grade security and compliance with government regulations, giving your team and the public peace of mind.
How government agencies use Waitwhile
Efficient scheduling for the U.S. Air Force
The U.S. Air Force uses Waitwhile's appointment scheduling to efficiently manage the flow of over 10,000 personnel at the Royal Air Force base in Lakenheath, UK. By implementing Waitwhile, they significantly reduced wait times and improved communication through SMS notifications.
Why Waitwhile is the queue management solution of choice for government services
Modern and easy to use
Intuitive for both citizens and staff, Waitwhile minimizes the need for lengthy training.
Endless customization options
Tailor workflows, notifications, and branding to meet the unique needs of your office or department.
Waitlists and bookings together
Seamlessly manage walk-ins and scheduled appointments in a single, unified system.
API and integrations
Connect Waitwhile with your agency’s tools and leverage our market-leading API for a streamlined and cohesive operation.
Frequently asked questions
Check out this list of commonly asked questions. If you don't see what you need, email us at hello@waitwhile.com
How does Waitwhile help reduce wait times in government offices?
Can Waitwhile handle both walk-ins and appointments?
Does Waitwhile integrate with our existing tools?
How do citizens receive updates about their queue or appointment?
Is Waitwhile suitable for multi-location government agencies?
Do public sector offices benefit from queue management systems, or are they exclusively for commercial locations?
There’s nothing to lose but the wait
