The ultimate guide to curbside pickup
Convenience matters more than ever. Getting it right in retail can turn a quick transaction into a repeat purchase.
In this report, we explore how optimizing curbside pickup increases satisfaction, loyalty, and sales.
Waiting feels worse than it actually is, and when businesses understand customer perceptions, they can better engineer their services. Focusing on pickup speed, personalized communication, and digital tools creates a smart approach that turns a simple pickup into a competitive advantage.
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Learn how to streamline pickup, delight customers, and turn retail convenience into a loyalty driver.
Whats inside…
Learn how modern retailers can implement impactful, customer-first curbside pickup. You’ll see how process, communication, and technology influence satisfaction, loyalty, and growth. Real-world examples show what works.
A brief history of curbside pickup and evolving customer expectationsHow communication impacts perceived speed and satisfactionAutomating notifications and pickup readinessBenefits of integrating digital tools with curbside operationsCase studies: Nordstrom, Walmart, Target, StarbucksDid you know...
Clear pickup instructions reduce confusion and improve satisfaction.
Customers are happier when they know exactly where to go and what to do.
Real-time updates cut wait times in perception.
When people know their order is ready, they’re less likely to get frustrated.
Over-preparing orders can backfire.
Customers are more satisfied when pickup is efficient, not rushed or overly staged.
Frequent notifications improve trust.
Regular updates reassure customers that their order is being handled.
The last interaction shapes the entire experience.
Ending with a smooth handoff leaves customers with a positive impression.
Our 2024 consumer survey found that
35%
have abandoned curbside pickup due to confusion or delays.
68%
of people are less likely to return to a business where curbside felt inefficient.
There’s nothing to lose but the wait
