In the U.S. alone, Americans spend 37 billion hours waiting in line each year, which amounts to about 3 years over the course of a single person’s life. Even an objectively short wait can create a frustrating experience, leading to cascading negative effects that ultimately hurt your bottom line. A recent Consumer Reports survey found that 66% of respondents were “highly annoyed” by long waits and that almost 50% of people stop mid-transaction when they encounter bad service. Addressing the waiting experience at your organization is mission critical. In this guide, you’ll learn how to automate operations with a virtual queue management system and delight your guests right from the start.