Queue management and appointment scheduling.
Flexible. Reliable. Scalable.

Discover the most user-friendly queue management and appointment scheduling system on the market, designed to streamline your operations and enhance customer experience.

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4.9/5 on G2.com

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Trusted by thousands of the world’s biggest brands

Elevated experiences for your customers and your team

Leverage Waitwhile’s platform for queuing, appointments, and events to create and manage physical and digital customer journeys at scale.

Engage customers to drive loyalty

Customer satisfaction fuels your business, and you can improve it with seamless experiences at your physical locations. Let customers wait from anywhere with virtual waitlists and keep them in the loop with automatic two-way communications of their choice.

Explore how Louis Vuitton creates exceptional customer experiences with Waitwhile. Read more

Set employees up to shine and sell

Your workforce is your most valued asset—provide them with the right tools to succeed. Waitwhile helps increase sales opportunities and close rates with leading clienteling solutions, while freeing up time for customer interactions by automating mundane tasks.

Discover how Best Buy's employees leverage Waitwhile Read more

Enable frontline managers to operate efficiently

Operational efficiency is key to your bottom line. Waitwhile equips managers and team leaders with tools for resource planning and empowers customers to be productive while waiting, creating a streamlined work environment that attracts new talent.

Read about how Waitwhile streamlined HEYWEAR’s in-store experience Read more

Improve decision making at all levels

Understand the root cause of inefficiencies as well as the drivers of delightful customer journeys. Waitwhile’s comprehensive insights enable leaders throughout the organization to focus on the most impactful improvements. OSU saw a 50% reduction in no-show rates.

Learn how OSU reduced no-shows by 50% with Waitwhile Read more

Just a few ways you can use Waitwhile

Your all-in-one solution for virtual waitlists, seamless appointment scheduling, messaging, automation, and more.

Queue management

Give your guests even more reason to smile by letting them line up virtually using their smart device.

Appointment scheduling

Make it easy for guests to pick their service and schedule appointments in advance.

Event registration

Streamline how guests register for events by allowing them to check in from their smart device.

Operational analytics

Collect real-time data to see how your business is running and spot improvement opportunities.

Curbside pickup

Put your customers first by giving them an additional, more convenient way to pick up their purchases.

Customer communication

Keep an open line of communication with your customers before, during, and after their visit.

See all use cases

Supercharge your customer journeys

Waitwhile works in the background to help you streamline your operations, learn more about your business, and increase customer satisfaction.

See how it works

25% *

Less waiting

20% *

Fewer no-shows

35% *

Higher customer satisfaction

30% *

Lower operating cost

20% *

Increase in sales

*On average

Manage customer flow like a boss

Track and limit occupancy, prioritize VIP customers, and get instant insight into customer wait times segmented by customer, staff member, or type of service.

Build customer profiles

Never forget a face or an email address. Know previous services guests have received, their number of past visits, and more. Use the contact information you gather to create marketing campaigns.

Waitwhile works great with the tools you love

Waitwhile lets you connect your waitlist with your CRM, POS, Calendar, Ticket Manager, Slack channel, Website, App... you name it.

Set operations on auto pilot

Automate appointment confirmations, thank you messages, and requests for feedback. Plus, set cancellation notice requirements, maximum number of appointments, and more.

Analyze, optimize, repeat

Optimize your operations based on knowing when your business is the busiest, which services are most popular, who the most efficient employees are, and more.

PERFECT CUSTOMER JOURNEYS for any type of business