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The Standard for Queue Management Used by 10,000+ Organizations Worldwide
Let customers join line from their phone and wait remotely for their turn.
Control the number of customers in your store at any time.
Let customers stay in their car until their order is ready.
Let guests check-in to your waitlist on a Kiosk, by just sending a text or from the comfort of their home through your website. Or have them go through your host for a more personal experience - you’re always in control of the flow.Learn about ways to check-in →
Guests are informed about their current wait time through SMS, Email or Slack - and when it’s time to return. That means they can wait from anywhere. Plus, they can update their status on their phone and your team can reply back.Learn about messaging →
Control your waitlist on any smartphone, tablet or computer. View the current wait time, call and serve guests or change the order. Even if your WiFi goes down, Waitwhile has you covered.Learn about the waitlist →
Promote social distancing with Waitwhile's capacity management feature. Track occupancy and activate your waitlist when your store reaches its max capacity.Learn about using Waitwhile during Covid-19 →
Let guests join the line now or schedule a time in advance. With a powerful bookings feature that automatically syncs the appointments with your waitlist, your guests have total flexibility.Learn about bookings →
When the visit is over, your guest is thanked and asked to rate their experience. Use the feedback to find ways to improve and catch unhappy guests - before they post a bad review online!Learn about capturing feedback →
With powerful analytics, you will learn about your wait times, visit patterns and resource usage. Waitwhile will automatically recommend improvements and tweak your operations with machine-learning to reduce wait times and improve customer satisfaction.Learn about analytics →
With our powerful REST API and plug-and-play integrations with Slack, Google Calendar, SalesForce and thousands of other services, your waitlist is always in sync with your business.
Charles Johnson, Project Manager, Louis Vuitton
Vito Ziccardi, Producer, Tribeca Film Festival
Mats Alexander, Director, Auction Nation
Maybe this big ol' list of features will help
Intelligent wait time estimation
Toggle between waiting & serving
Merge bookings with walk-ins
CRM & Customer insights
Export/Import guest data
Real-time service reports
TV monitor support
Global SMS coverage
Saved / canned responses
Survey / feedback
Single-sign on (SSO/SAML)
Integration with CRMs
GDPR and HIPAA compliant
Encrypted guest data