What’s new on the Waitwhile platform in January

Product updates

Discover the new Waitwhile Message Center! Manage all customer messages in one place, reply faster, and improve communication. Explore the latest update now.

1.11.2022

•

3 min read

What’s new  on the Waitwhile platform in January

A new message center that streamlines your customer communications

Responding to texts from your customers is obviously really important for a great customer experience. But it's been tricky in Waitwhile to see when a customer has sent you a text or email.

That's why we've built the Message Center - a single space that makes it faster and easier for your staff to:

See the latest messages from customers across your waitlists, bookings and serving views
Quickly reply and mark conversations as read
View a full history of each customer's conversations and visits

Open your Message Center

Quick serve mode for checking in visitors with a QR code

If you use Waitwhile to manage crowds, visitor flow and access into your venue, this update is really going to simplify and speed up the process!

When your guests or visitors arrive, simply scan their QR code on the status page or confirmation email on their phone to automatically mark them as served and remove them from the waiting list.

Email support@waitwhile.com to activate this feature for your location!

Improved flexibility for your Booking Calendar

If you have a lot of staff members and resources, you can now choose to see only those that are working and available that day. Choose the "Available resources" in the drop-down to streamline the calendar view for that day.

You can now also set your preferred start and end hours to show in your booking calendar. This allows your staff to schedule time with customers even outside of your normal business hours.

Find out how this works

Love Waitwhile? Refer a friend!
Get $50 off your next Waitwhile bill for every friend who signs up for a Waitwhile plan using your referral link. Your friend will receive a $50 account credit too!

Get your referral link here

Get a better overview of your waitlist on mobile

We've updated the mobile view of the waitlists to include more information about each guest at a glance.

Learn more

More detailed Analytics metrics

We've added new metrics to your Analytics. It is now showing wait times with a precision down to the seconds to give you the most detailed picture of your customer experience. We have a feeling that your wait times are only going to improve from here on out!

Customize the language settings for your Waitwhile workspace

Users can now change the language settings for their workspace to make working with Waitwhile more intuitive.

Start customizing

But wait, there’s more!

A more user friendly way to add dates for bookings or waitlists: Whether you're using a custom date field to record date of birth, or verifying the model of a car, we’ve made the process simpler for our customers all over the globe. Learn more
Easily verify age as part of the booking and waitlist flow: Have age requirements for bookings or need to verify when something was purchased at a returns desk? This update is going to simplify things for you and your customers! Learn more
20+ minor tweaks: Checking bugs and tweaks off our list so you can check customers off yours!

And that’s just a glimpse of what’s new — check out all the latest updates! As always, feel free to reply with improvement ideas you’d like to see next!

Stay safe,
Chris & the Waitwhile team

A new message center that streamlines your customer communications

See the latest messages from customers across your waitlists, bookings and serving views
Quickly reply and mark conversations as read
View a full history of each customer's conversations and visits

Open your Message Center

Quick serve mode for checking in visitors with a QR code

If you use Waitwhile to manage crowds, visitor flow and access into your venue, this update is really going to simplify and speed up the process!

When your guests or visitors arrive, simply scan their QR code on the status page or confirmation email on their phone to automatically mark them as served and remove them from the waiting list.

Email support@waitwhile.com to activate this feature for your location!

Improved flexibility for your Booking Calendar

You can now also set your preferred start and end hours to show in your booking calendar. This allows your staff to schedule time with customers even outside of your normal business hours.

Find out how this works

Get a better overview of your waitlist on mobile

We've updated the mobile view of the waitlists to include more information about each guest at a glance.

Learn more

More detailed Analytics metrics

Customize the language settings for your Waitwhile workspace

Users can now change the language settings for their workspace to make working with Waitwhile more intuitive.

Start customizing

But wait, there’s more!

A more user friendly way to add dates for bookings or waitlists: Whether you're using a custom date field to record date of birth, or verifying the model of a car, we’ve made the process simpler for our customers all over the globe. Learn more
Easily verify age as part of the booking and waitlist flow: Have age requirements for bookings or need to verify when something was purchased at a returns desk? This update is going to simplify things for you and your customers! Learn more
20+ minor tweaks: Checking bugs and tweaks off our list so you can check customers off yours!

And that’s just a glimpse of what’s new — check out all the latest updates! As always, feel free to reply with improvement ideas you’d like to see next!

Stay safe,
Chris & the Waitwhile team

There’s nothing to lose but the wait

Queue management

Appointment scheduling

Automation

Communication

Resource management

Customer insights

Analytics and reporting

Integrations and API

Luxury retail

Retail

Government

Education

Healthcare

Tools & eBooks

Case studies

Blog

Press

Help center

Trust center

What’s new on the Waitwhile platform in January