When lobby’s start to feel cramped or kennels get full, it can be hard to keep the peace. Implementing a queue management system at your groom shop or veterinary clinic can be a powerful tool in providing a more positive experience for your clients and their owners. Waitwhile helps give your clients more free time to schedule their day, and helps save you money with less no-shows and more services. Here are 5 reasons why you should consider using a queue management system at your pet care business.
Walk-Ins & Appointments for Groom Shops and Veterinary Clinics 📅
Keep your regular appointments up to date and current with a program that allows for both a ‘waitlist’ option for walk-in clients and regular scheduled appointments. Using a waitlist app, your scheduled bookings as well as your waitlist flow seamlessly together. It helps streamline your day from the first appointment to the last without having to use multiple programs to get your scheduling done.
Waitwhile is designed to be ‘white labeled’; so your waitlist and bookings page exist on their own webpage. Link directly to it or embed it on a page on your website allowing your customers to schedule themselves for appointments that work best for them. Set up a kiosk in your lobby and allow people to check in when they arrive, giving them an idea of how long their wait is. With private URLs for each waitlist, the possibilities are endless.
If your shop or clinic isn't quite ready to transition to online waitlisting yet, we can still help you out. Our free printable waitlist maker can help you create a cleaner, more appealing pen-and-paper waitlist for your customers.
Customizable Check In Fields for Pet Care Businesses 📲
Finding a scheduling program designed for the pet care industry can be difficult. The information Veterinary Offices, Groomers, and Bathers need to collect is different and extensive compared to just a normal ‘booking’ program. Waiting list app allows collecting all of the information you need or makes it possible to customize your Check-In to collect information about the pets you’ll be seeing and why they will be visiting you with answers custom tailored to your business.
‘Pick Up’ SMS Texts and Emails 💬
Pick up times can be difficult with freshly groomed pets tucked away in kennels while they wait for their owners to arrive. Potty accidents can undo hours of hard work and leave clients unhappy with the results. Some pet parents can be frustrated at not knowing when to pick their pets up after a surgery or important procedure. We know that your goal is to provide the animals you service with the best possible comfort and results. Selecting a queue management system allows you to not only communicate with your clients via SMS Text, but also allows you to customize them to cater to the type of notifications you need to send out for your type of clients.
‘Alert’ Texts to Keep Your Lobby Stress Free 🔔
We know not all pets love coming to the Vet, and some of them aren’t very friend with other animals nearby. We suggest using a scheduling program that allows you to alert your clients when you’re ready for their pets to avoid additional stress or conflict in the office. Waitwhile’s ‘Alert’ feature makes it easy to customize a series of emails or text messages that makes it possible for your clients to wait with their pets in the car or take them outside for a final potty break without missing their appointment. A simple touch of our ‘Alert’ button fires off a text message letting them know it’s time to head inside, helping you get every client to the place at the scheduled time making for happier pets and happier clients.
Unlimited Users - Unlimited Analytics 📈
Whether you only have one person working at a time, or an army of Groomers and Doctors seeing to your client’s needs, pick a queue management system that doesn’t charge you for additional users and offers real time analytics that can help your business thrive. Waitwhile’s unlimited Users allows you to invite as many employees to your team as needed, and they can log in to their own version of Waitwhile at any time. Multiple users means you have the ability to check real time analytics to tell you how the entire waiting process is working. See how much money your services have made, which services are the most popular, track how long it takes them to get through the line, find out which employee is the fastest, and much more!
Sign up for your FREE Waitwhile account and try us with 100 check ins FREE. No credit card required.
Chris is the CEO and co-founder of Waitwhile, who previously spent a decade at Google as a product manager growing products like AdWords, Chromebooks, Chrome, and Google Fiber.
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