In the U.S., the average time a person waits to see a doctor at a private practice is 18 minutes, 35 seconds. The median wait for a hospital room is significantly longer, clocking in at 103 minutes nationally. Long waits, lack of communication, and inaccurate wait time estimates are unfortunately still the status quo when it comes to hospitals, emergency rooms, medical offices, and pharmacies. Yet, research has shown that the shorter the wait, the higher the patient satisfaction score. Reducing wait times in any healthcare setting is a complex undertaking. In this 25-page guide, we’ll show you how you can use a virtual queue management system to decrease patient wait times and improve the overall patient experience.