Queue management for frictionless customer experiences

Ditch the stress of manual lines and outdated systems. Waitwhile offers a modern, customizable solution to reduce wait times, manage crowds, and ensure transparent, real-time updates for your customers.

4.9/5 on G2.com

Queue management for frictionless customer experiences

Ditch the stress of manual lines and outdated systems. Waitwhile offers a modern, customizable solution to reduce wait times, manage crowds, and ensure transparent, real-time updates for your customers.

4.9/5 on G2.com

Transform waiting into a positive experience with a virtual queuing system

Waitwhile’s AI-powered predictions and remote queueing features allow customers to join queues virtually and receive accurate wait time estimates, reducing both perceived and actual wait times.

Customers appreciate real-time updates on their position in the queue and the flexibility to wait from any location, leading to a more comfortable experience and boosting overall satisfaction.

Intelligent notifications keep customers informed about their position in the queue and estimated wait times, ensuring they remain engaged and reducing the likelihood of them dropping out or missing their turn.

How it works

More than 3 million people are being put through a Waitwhile queue management system every month. Here’s how it’s done.

Multi-channel registration

Allow customers to join the queue remotely or on-site according to their preference channels, giving them maximum flexibility while staff receive alerts to manage visitors efficiently.

Easy to join line with QR, Web, SMS, Kiosk or SMS

Configure in-take form to capture the right info

Intuitive staff dashboard for managing waitlist

Better ways to wait

Offer customers flexible alternatives to waiting, including rescheduling or converting their place in line to an appointment. Keep them engaged while waiting, enhancing their overall experience.

Join the queue or choose a later time

Convert place in queue to booking

Engage in tasks while waiting from anywhere

Wait time estimation

Display wait time estimates, powered by industry-leading ML engine, on customer devices or on-site monitors while providing easy communication and status updates between customers and staff. This ensures better transparency and smoother queue management.

Accurate, AI-powered wait time estimates

Two-way, multi-channel messaging

Real-time staff updates

Check-in and service delivery

Enable smooth check-ins and equip staff with customer insights for personalized service. Automated workflows, follow-up tools, and analytics help optimize operations and improve efficiency.

Check in remotely or on-site

Flexible workflow automation rules

Tailored services with insights

Talk to our sales team

More features for successful queue management

A dynamic dashboard designed for managing waitlists and queues. Drag-and-drop tools and clear visualizations help staff efficiently organize and oversee guest flow in real time.

Automatically add online bookings to your waitlist for streamlined management. Integrate walk-ins and appointments seamlessly into one queue.

Manage waitlists and queues across all your locations from one account. Ensure consistency while tailoring waitlist settings to suit each site’s unique needs.

Create a waitlist experience that reflects your brand. Customize registration flows, notifications, and guest interactions to match your unique identity.

Connect Waitwhile with your existing tools and systems for a fully integrated queue management experience.

Gain insights into queue performance and waiting patterns. Use data to identify bottlenecks, improve customer flow, and reduce wait times for a smoother experience.

Automate queue management tasks like check-ins, notifications, and updates. Simplify workflows to reduce manual effort and keep everything running smoothly.

Align staff schedules and resources with queue demands. Optimize employee assignments to maintain efficient guest flow and minimize wait times.

How companies use Waitwhile's queue management

Louis Vuitton leverages Waitwhile to deliver a luxury, white-glove experience in their retail stores worldwide. By using the waitlist, appointments, and communication features, they manage high foot traffic and provide VIP treatment with live hosts registering guests.

Best Buy Canada leverages Waitwhile's virtual waitlist to streamline customer flow and curbside pickup, offering remote queue joining, real-time updates, and text notifications to enhance convenience across 169 stores.

Applebee's employs Waitwhile's virtual waitlist across 441 U.S. locations, enabling guests to join queues remotely and receive SMS notifications when their table is ready, enhancing the dining experience and operational efficiency.

Why the world's leading brands choose Waitwhile for their queue management needs

Waitwhile is ranking #1 in ease of use in the Queue Management System category.

A flexible queue management software tailored to your business’ brand and needs.

Merge walk-ins or waitlisted customers with appointments.

Connect your waitlists to your current tools and create custom setups.

Frequently asked questions

How does queue management software reduce wait times?

Can I use the system across multiple locations?

How does the system provide real-time updates to customers?

Can the system integrate with my existing software?

What insights or analytics does the system offer?