Personalized, automated customer messaging that feels on brand
Replace manual customer follow-ups with automated, personalized two-way messaging that keeps your customers informed before, during, and after their visit - while freeing up your staff's time.
4.9/5 on G2.com
Personalized, automated customer messaging that feels on brand
Replace manual customer follow-ups with automated, personalized two-way messaging that keeps your customers informed before, during, and after their visit - while freeing up your staff's time.
4.9/5 on G2.com
Keep customers informed and reduce manual work with effortless messaging
Decrease the number of no-shows and walkaways
Save time with automated, centralized messaging
Drive repeat business with customized follow-ups
How it works
Every month, more than 7 million messages are sent between businesses and their customers through Waitwhile’s channels - in more than 35 languages. Here’s what makes it so easy!
Automation
Automated messaging for every occasion
Configure preset communication before, during, and after a customer’s visit to keep them informed and engaged. This reduces no-shows and improves the overall customer experience while minimizing manual work for your team.
Automated reminders and updatesCustomizable message templatesMulti-channel delivery (email, SMS, push)Two-way communication
Allow customers to respond to messages
Let customers message you directly via SMS, email, or web chat, making it easy to handle inquiries, reschedule appointments, or resolve issues quickly, improving customer satisfaction and operational efficiency.
SMS, email, web chat responseQuick rescheduling and updatesEasy customer inquiry managementMulti-channel capabilities
Communicate across multiple channels
Reach customers through their preferred communication channels, ensuring timely and relevant messages at every touchpoint. This enhances engagement and reduces friction, leading to better customer satisfaction.
Send via email, SMS, web chat, or pushTimely updates before and after visitsAdapt to customer preferences with 35+ languagesMessage center
Centralize all your customer messaging
Manage all your customer interactions across all channels from the Message center, making it easy to track conversations and respond quickly. Store full messaging history for easy follow-ups and personalized service, leading to stronger customer relationships.
Unified inbox for all messages across channelsFull messaging history trackingQuick access to past conversationsTalk to our sales team
Additional capabilities for seamless customer communication and engagement
Saved replies
Create and save personalized responses to common customer inquiries, allowing your team to reply quickly and consistently while maintaining a personal touch. This feature ensures efficient communication without sacrificing quality.
Multi-language support
Send messages in your customers’ preferred languages, with 35+ languages to choose from. Make them feel valued and understood, whether you operate in one region or across the globe.
On-brand communication
Use Waitwhile’s HTML editor to design messages that reflect your brand’s style and voice. From sleek email templates to professional SMS notifications, ensure every interaction aligns with your business identity.
Post-visit follow-ups
Re-engage customers after their visit with automated messages that show you care. Thank them for their time, share special offers, or gather feedback to improve your services and build lasting relationships.
Message usage report
Analyze message performance and usage trends to optimize communication strategies and ensure messaging effectiveness.
Multi-location support
Manage messaging for multiple locations seamlessly, ensuring consistent communication across all branches.
How business use Waitwhile's messaging for better customer experience and engagement
Luxury experiences at Louis Vuitton
Louis Vuitton leverages Waitwhile to deliver a luxury, white-glove experience in their retail stores worldwide. By using the waitlist, appointments, and communication features, they manage high foot traffic and provide VIP treatment with live hosts registering guests.
Why top brands rely on Waitwhile for queue management and customer communication
Ease of use
Intuitive tools make customer messaging setup and management effortless for all.
Customizability and flexibility
Tailor your communication templates and channels to fit your business needs.
Bookings and waitlists in one platform
Manage customer communications seamlessly alongside bookings and virtual waitlists.
API and integrations
Easily integrate Waitwhile’s messaging data with your existing systems for deeper insights.
Frequently asked questions
Can I customize the messages I send to customers?
Can customers respond to the messages they receive?
What communication channels does Waitwhile support?
Does Waitwhile support communication in multiple languages?
How does Waitwhile help reduce no-shows?
There’s nothing to lose but the wait
