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2-way customer messaging that builds connections

Make your customers feel like VIPs by giving them an easy way to get in touch before, during, and after their visit.

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End-to-end customer flow management built for:

Customers Admin Staff

FOR CUSTOMERS

Connect with customers ahead of time.

Reduce no-show rates
Whether they book an appointment in advance or join your virtual waitlist , customers will know when to show up, what to bring, and anything else they may need for their visit.
Automate notifications
Send reminders and other messages via email, text, or push notification at predetermined times. Customize messages to add a personal touch.
Make customers feel heard
No more searching for a way to reach you: customers can respond to any message you send with a quick text or email. Answer questions or reshuffle schedules in case someone is running late.

FOR STAFF

Make customer messaging easier for staff

All customer messages, in one place
Staff can easily see all inbound and outbound messages in a single dashboard. Respond to customers with custom messages or automate communications with pre-programmed replies.
Remember every conversation
See a full messaging history for every customer. Waitwhile stores all customer interactions so you never forget a preference, question, or detail.
More meaningful face time with customers
With messages like notifications and reminders automated, staff don’t have to spend time on the tedious stuff. Waitwhile automatically takes care of logistics in case a customer is late or needs to cancel.

FOR ADMIN

Automated messaging that feels personal

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Messages for any occasion, in any language

Set up templated messaging with personalized variables to deploy for any situation. Waitwhile supports multi-language messaging so you can communicate in each customer’s native tongue.

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Drive customer engagement

Keep the conversation going after customers have left your store. Send a quick thank you, remind them about an upcoming sale, or ask them to provide feedback.

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Keep customer messaging on-brand

Use Waitwhile’s intuitive message editor to fully customize your comms so everything looks and sounds just right. Get fancy with HTML to craft emails that pop.

Customer messaging for any type of business

Waitwhile powers end-to-end customer flows for thousands of companies across virtually every industry around the world.

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Boost your sales with the
perfect customer flow

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