a new way to (not) wait in line
No credit card required
Allow guests to join a virtual line in real-time or make an appointment for a future date, then choose exactly how they sign up:
By sending a text message with their name
Through your website
Via an electronic wait station
Wait times are estimated using machine learning. They’re tailored to your unique business, eliminating the chance of human error. If anything changes, estimates are updated in real time and your guests are automatically notified.
Choose when to remind guests their turn or appointment is coming up by sending an SMS, email or both. You’ll be able to tell them what to bring and any other important information.
Free up your employees’ time and avoid customers missing their appointments by keeping an open and pain-free line of communication. Customers will get an SMS or email reminder that their appointment is coming up and will be able to easily cancel or reschedule with a text if they can’t make it.
Waitwhile’s capacity management features allow you stay on top of the number of people in your establishment while keeping a tally of who’s entering and exiting. Once max capacity is reached, customers will be automatically directed to wait in a virtual line.
See wait times broken down by your staff members, peak hours, or services, then automatically track and get help reducing wait times.
Sort, filter, and prioritize guests that are VIPs, or are waiting for a particular service, staff member, or table. Choose to make changes manually or set up rules and do it automatically.
You’ll be able to make your waitlist appear on the big screen or embed it directly into your website or Facebook page for customers to see.
Waitwhile’s Dashboard makes it easy to see information about one or multiple locations.