Customer flow management for financial services

Create richer experiences at your physical locations with a single app to manage virtual waitlists, reduce wait times, schedule appointments, send SMS notifications, and more.

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Give customers a better financial services experience – without the wait

Get rid of physical lines and crowded waiting areas

Let customers join a virtual waitlist with accurate, AI-powered wait times – and then wait from anywhere. They’ll get regular updates and Waitwhile will notify them when it’s their turn.

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Make it easy to schedule and manage appointments

Customers can book appointments for any service from any device. Waitwhile automatically updates your calendar, messages customers, and keeps you up-to-date.

Give customers the flexibility to schedule an appointment in advance or join a waitlist in real-time. Waitwhile will merge walk-ins and appointments into one queue, making the wait fair for everyone.

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Make financial services personal

Let every customer feel like a VIP with customizable 2-way messaging, personalized check-in experiences, and more. Waitwhile stores customer data so you never forget a detail or preference.

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Get operational analytics for every location

Craft the perfect customer flow with easy-to-understand performance data. With Waitwhile, get the big picture or zoom in to see when you're busiest, learn which services are in-demand, get employee productivity metrics, and more. Spot key trends across any number of locations or customers.

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