Simple and predictable pricing

Price

No contracts, cancel anytime.

Number of visits

Bookings and waitlisted parties per month

Number of Locations

Use Waitwhile across multiple locations

2-way SMS messages

Send and receive SMS to and from customers

2-way email messages

Send and receive emails to and from customers

2-way chat messages

Send and receive web chat messages to and from customers

Waitlist module

Let customers get in line via virtual waitlists

Bookings module

Let customers schedule appointments

TV monitor display

Show your waitlist live on any screen with sound effects

Self sign-up and check-in kiosk

Let customers sign up or register their arrival on a kiosk device

LineSync feature to orchestrate bookings and waitlist

Merge appointments and waitlisted customers seamlessly

WaitIQ AI wait time estimation

Provide the most accurate wait times with AI powered estimation

Geo-fencing

Limit area where guests can join the waitlist or make a booking

Occupancy tracking

Track number of visitors versus your capacity

Location directory with map of locations

Let customers find your nearest location with ease

Invite team and admins

Choose permission type and access for multiple logins

Resource management

Assign staff and other resources to guests and set working hours

Service management

Add services and set prices and durations for each

Roles and permissions

Select roles and permission levels for users

Create custom roles

Customize roles and permissions for your business needs

Custom user and resource import

Import user and/or resource schedules from third party apps

Team notification channels

Provide a broad scope of notification channels for your team

Basic flow builder

Create amazing customer flows with ease

Basic branding

Edit your customer-facing pages' colors, buttons, text, fonts, layout and more

Multi-language support

Access the Waitwhile platform and customer-facing pages in multiple languages

Customize customer messages

Personalize and templatize outgoing messages based on status, needs and interactions

Customize team notifications

Create and templatize custom team member notifications

Advanced flow builder

Access fully customizable flow builder features

White-label design and custom branding

Remove Waitwhile branding, edit HTML/CSS, and more

Detailed customer profiles

Track all customers by loyalty, visit history, and preferences

Location stats

Access insightful stats to improve your operations at the location level

Basic multi-location analytics

View and export high-level insights across all locations

Advanced multi-location analytics

Access and export in-depth analytics and dive deeper into multi-location performance

Import and export customer and visit data

Seamlessly import and export customer and visit data with CSV or Excel

Revenue data

Access and track revenue data in Waitwhile to improve business operations

Report builder

Create custom reports based on your needs and preferences

Goals

Set up personalized goals and track performance

API access

Get APIs for every account action (developers.waitwhile.com)

Webhooks

Subscribe to Waitwhile events in your own services and apps

Zapier integration

Connect Waitwhile with 2000+ services you already use and love

Salesforce integration

Connect Waitwhile with your Salesforce CRM and customize configuration

Custom integrations

Access other custom integrations

Chat support

Get help via online chat

Email support

Get help via email

Phone support

Get help via phone

Customer success manager

Get a dedicated support person that is available on-demand

Product training

Get training from our team to make the most of the product

Configuration help

Get help setting up your account

Service-level agreement (SLA)

Set up a formal agreement of up-time

Invoicing and PO

Set up flexible payments via any preferred mechanism

Audit logging

See a detailed log of all activities in your account

Daily backup and recovery

Recover waitlist if your team makes a mistake

Data anonymization

Anonymize your guest data and PII from Waitwhile servers on schedule

Data location control

Restrict data storage to US only

SAML and SSO

Integrate Waitwhile with your authentication service

HIPAA and data certification

Get patient data controls and additional data compliance