Easily communicate with guests
Get on the same page with your guests by talking to them before, during, and after their visit. Address issues or questions in real time, provide personalized updates, and thank them for coming.
Businesses use Waitwhile’s customer communication tools to
touch how they like
after they leave
Hartford HealthCare hospitals provide real-time patient care updates to loved ones using Waitwhile
Hartford HealthCare hospitals use Waitwhile as a communication platform to provide surgery updates to concerned family and friends.
Wolf Whiskers uses Waitwhile to easily manage a global waitlist for bespoke shaving brushes
Wolf Whiskers uses Waitwhile to remotely operate an independent business while giving customers a transparent view of the wait time for their orders.
Oklahoma State University uses Waitwhile to streamline student services
OSU-OKC used Waitwhile to revamp appointment scheduling and walk-in procedures, achieving a 50% reduction in no-show rate.
Let guests get in touch how they like
Talk to your customers in a way that’s most comfortable for them. Whether they prefer to be reached via SMS, email, push notifications, or voice messages, Waitwhile has you covered.
Quickly respond to messages
Waitwhile gives customers an easy way to reach you. Answer questions as they come in and send personalized updates to always keep your visitors in the loop.
Keep visitors informed
Automatically send an SMS and/or email with information about a visit and a link to track wait time in real time.
You’ll be able to have a 2-way conversation if anything changes from either side.
Automate important communications
Remind your customers of requirements ahead of their visit via SMS or email, so that they don’t face any surprises when they arrive.
Thank customer safter they leave
Send a personalized thank you message after a visit to make customers feel appreciated. You can also request feedback and soothe unhappy customers before they leave a negative review.
How it works
We’ve helped businesses around the world create better lines for 150 million customers, so we know what works and we make it easy to get started. Plus, you can customize every aspect to make it perfectly tailored to your brand.
Work is more efficient when your tools play nice together
Streamline customer communication at scale
Secure, reliable, flexible, and functional–across multiple business locations and experiences, Waitwhile meets the needs and requirements of the largest organizations.
Boost loyalty & engagement with actionable data
Track & optimize each location with staff & business analytics
High security platform with little need for IT intervention
Competitive pricing designed to reflect the variability of operations
API access for a fully integrated and tailored solution
Will Waitwhile work in your industry?
See how our solutions are used to simplify and optimize the day-to-day across various industries: