Capture and leverage customer insights instantly
Say goodbye to impersonal interactions. Transform waitlists and bookings into data-rich touchpoints, letting staff access customer preferences and create exceptional, memorable services every visit.
4.9/5 on G2.com
Capture and leverage customer insights instantly
Say goodbye to impersonal interactions. Transform waitlists and bookings into data-rich touchpoints, letting staff access customer preferences and create exceptional, memorable services every visit.
4.9/5 on G2.com
Personalize your services to drive loyalty, efficiency, and revenue
Increase customer retention through personalization
Boost staff efficiency with real-time data access
Increase revenue with personalized engagement
How it works
Personalized service deliveries are becoming expected and the new norm. Waitwhile makes it possible.
Flexible data collection
Capture customer data at key touchpoints
Collect essential customer data as customers join queues, check in, or schedule appointments using customizable input fields. Or send a survey after the visit! All information feeds directly into the Employee command center.
Customizable fields for data captureData collection throughout customer journeyAnalytics-ready data integration
Clienteling
Enable real-time clienteling with instant data access
Access each customer’s preferences as soon as they've entered their information, allowing staff to offer tailored greetings and recommendations that make customers feel recognized and valued.
Real-time access to customer dataInsights for personalized greetings and treatmentAccess insights from any deviceCRM integrations
Seamless customer data access with CRM integrations
Waitwhile’s native CRM integrations, including Salesforce and other major platforms, enable seamless data synchronization. Staff can look up customers in real-time, auto-fill fields with CRM data, and push updates back to the CRM - ensuring no detail is missed.
Autocomplete data fields with info from CRMAccess CRM customer data in WaitwhilePush data from Waitwhile to your CRM
Centralized insights
Access all customer data in one place
Waitwhile provides a single location for all customer data - making visit history, preferences, and notes easily accessible across visits.
Customer profiles with detailed historiesVisit logs and notes from staffCentralized data for easy referenceTalk to our sales team
More features to create truly personalized, seamless experiences
Companies creating unforgettable customer experiences with Waitwhile
Luxury experiences at Louis Vuitton
Louis Vuitton leverages Waitwhile to deliver a luxury, white-glove experience in their retail stores worldwide. By using the waitlist, appointments, and communication features, they manage high foot traffic and provide VIP treatment with live hosts registering guests.
Why leading brands choose Waitwhile
Ease of use
An intuitive design that’s simple for all team members to navigate with ease.
Customizability and flexibility
Adjustable data capture, workflows, and features that align with all your business need.
All visits in one platform
Manage all appointments, walk-ins, and waitlisted customers in one place.
Top-rated API and seamless integrations
Connect customer data across apps, ensuring smooth data flow for personalized service.
Frequently asked questions
How do customer insights boost spending?
How can Waitwhile help increase customer loyalty?
How does Waitwhile ensure customer data privacy and security?
What types of customer information can Waitwhile capture?
Is training required for staff to use Waitwhile’s customer insights capabilities?
