Tool > Customer Flow Scorecard
Question 1 of 9
Do you accept appointments, walk-ins, or both?
How long is the average wait during peak times?
How soon can customers get an appointment?
Select all the ways your customers can add themselves to your waitlist, or schedule appointments:
Which of the below are available to your customers while waiting for their turn or before their appointment? (Select all that apply.)
Select all of the information that's available to your staff members when assisting customers.
What is your average rate of no-shows?
Select all the communications (calls, emails, SMS, text messages…) that you send to your customers before, during, or after their visit:
Select all the decisions you make that are based on customer data:
Please select an option.
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