Resources for better queue management
Learn how to optimize each service moment so your customer experience becomes your competitive advantage. Download insights below to get you started.
Whitepapers
Free guide
The Ultimate Guide to Virtual Queue Management
2026 edition. Learn how to automate operations with a virtual queue management system and delight your guests right from the start.
Free guide
The Curbside Pickup Operations Handbook
2026 edition. See how to set curbside pickup operations on autopilot, giving customers a flexible and efficient experience they’ll love.
Retail survey
The Employee Sentiment Report: Retail | 2026
2026 edition. Waitwhile surveyed 1,000 frontline workers to surface tactical, tech-driven solutions that improve both employee and customer experience.
Free guide
The Ultimate Guide to Healthcare Queue Management
2026 edition. Grab this 25-page guide to see how you can use virtual queues to decrease patient wait times and improve the overall patient experience.
Research reports
Customer Survey
The State of Waiting in Line 2024
How do people really feel about waiting in line today? This report analyzes insights from a 2024 survey of 1,000 U.S. consumers to uncover how expectations around queues, wait times, and service experiences are evolving.
Customer Survey
The State of Waiting in Line 2023
Waitwhile surveyed 1,000 U.S. consumers to better understand how their expectations are shifting and where they stand when it comes to standing in line.
Customer Survey
The State of Waiting in Line 2022
Waiting in line has been called a “timeless form of torture.” We surveyed 1,200+ consumers to find out how businesses can improve their queue management.
There’s nothing to lose but the wait
