Queue management for frictionless customer experiences
Ditch the stress of manual lines and outdated systems. Waitwhile offers a modern, customizable solution to reduce wait times, manage crowds, and ensure transparent, real-time updates for your customers.
4.9/5 on G2.com
Queue management for frictionless customer experiences
Ditch the stress of manual lines and outdated systems. Waitwhile offers a modern, customizable solution to reduce wait times, manage crowds, and ensure transparent, real-time updates for your customers.
4.9/5 on G2.com
Transform waiting into a positive experience with a virtual queuing system
Reduce long lines and wait times
Drive increased customer satisfaction at every step
Minimize no-show rates and improve conversions
How it works
More than 3 million people are being put through a Waitwhile queue management system every month. Here’s how it’s done.
Multi-channel registration
Let customers join your queue in many ways
Allow customers to join the queue remotely or on-site according to their preference channels, giving them maximum flexibility while staff receive alerts to manage visitors efficiently.
Easy to join line with QR, Web, Kiosk or SMSConfigure in-take form to capture the right infoIntuitive staff dashboard for managing waitlistBetter ways to wait
Provide flexible and productive wait options
Offer customers flexible alternatives to waiting, including rescheduling or converting their place in line to an appointment. Keep them engaged while waiting, enhancing their overall experience.
Join the queue or choose a later timeConvert place in queue to bookingEngage in tasks while waiting from anywhereWait time estimation
Communicate wait times and real-time updates
Display wait time estimates, powered by industry-leading ML engine, on customer devices or on-site monitors while providing easy communication and status updates between customers and staff. This ensures better transparency and smoother queue management.
Accurate, AI-powered wait time estimatesTwo-way, multi-channel messagingReal-time staff updatesCheck-in and service delivery
Deliver seamless check-ins and personalized services
Enable smooth check-ins and equip staff with customer insights for personalized service. Automated workflows, follow-up tools, and analytics help optimize operations and improve efficiency.
Check in remotely or on-siteFlexible workflow automation rulesTailored services with insightsTalk to our sales team
More features for successful queue management
Intuitive command center
A dynamic dashboard designed for managing waitlists and queues. Drag-and-drop tools and clear visualizations help staff efficiently organize and oversee guest flow in real time.
LineSync
Automatically add online bookings to your waitlist for streamlined management. Integrate walk-ins and appointments seamlessly into one queue.
Multi-location overview
Manage waitlists and queues across all your locations from one account. Ensure consistency while tailoring waitlist settings to suit each site’s unique needs.
Branded experiences
Create a waitlist experience that reflects your brand. Customize registration flows, notifications, and guest interactions to match your unique identity.
Integrations
Connect Waitwhile with your existing tools and systems for a fully integrated queue management experience.
Analytics and reporting
Gain insights into queue performance and waiting patterns. Use data to identify bottlenecks, improve customer flow, and reduce wait times for a smoother experience.
Waitlist automation
Automate queue management tasks like check-ins, notifications, and updates. Simplify workflows to reduce manual effort and keep everything running smoothly.
Resource management
Align staff schedules and resources with queue demands. Optimize employee assignments to maintain efficient guest flow and minimize wait times.
How companies use Waitwhile's queue management
Luxury experiences at Louis Vuitton
Louis Vuitton leverages Waitwhile to deliver a luxury, white-glove experience in their retail stores worldwide. By using the waitlist, appointments, and communication features, they manage high foot traffic and provide VIP treatment with live hosts registering guests.
Why the world's leading brands choose Waitwhile for their queue management needs
Easy-to-use for all
Waitwhile is ranking #1 in ease of use in the Queue Management System category.
Customized and branded experiences
A flexible queue management software tailored to your business’ brand and needs.
Waitlists that work with your bookings
Merge walk-ins or waitlisted customers with appointments.
Best-in-class API and integration capabilities
Connect your waitlists to your current tools and create custom setups.
Frequently asked questions
How does queue management software reduce wait times?
Can I use the system across multiple locations?
How does the system provide real-time updates to customers?
Can the system integrate with my existing software?
What insights or analytics does the system offer?
There’s nothing to lose but the wait
