Waitwhile
vs. JRNI
Get a customer flow management platform that actually flows. See why the world’s biggest brands are choosing Waitwhile over JRNI.
Differentiator Highlights
Why choose
Waitwhile over JRNI?
Unparalleled UX
No one has time for clunky design. Waitwhile’s intuitive interface requires virtually no training and is easy to use for management, frontline staff, and customers alike.
2-way messaging
Stay in contact with customers before, during, and after their visit. Only Waitwhile delivers true end-to-end customer flow management features.
Appointments & waitlists in one place
Today’s customers value flexibility. Waitwhile seamlessly handles appointment scheduling and virtual waitlists together, while making the wait fair for everyone.
200M+ customers served at places like
How does Waitwhile
compare with JRNI?
Waitwhile | JRNI | |
| Appointment scheduling |  | |
| Queue management | | |
| Event management | | |
| Integrations | | |
| Enterprise management features | | |
| Operational analytics | | |
| Pre-programmed messaging | | |
| Two-way messaging | |  |
| Sync appointments and waitlists | | |
| In-app support chat | | |
| Free trial, accessible immediately | | |
| Uptime SLA | 99.9% | 99.5% |
| Ease of use | Not ranked |
Only Waitwhile can sync appointments and walk-ins
Flawless appointment scheduling can only take you so far. Waitwhile gives you and your customers the utmost flexibility by supporting both appointment scheduling and virtual waitlists. JRNI lacks an integration between the two.
Waitwhile’s LineSync instantly merges appointments and walk-ins. Deliver accurate AI-powered wait times and automate the work associated with managing queues like scheduling, check-in, reminders, staff coordination, and more.
Keep an open line of communication
True customer communication is a two-way street – and JRNI’s messaging capabilities don’t go both ways. With Waitwhile, you can have real conversations. Chat directly with customers via email or SMS at all stages of the journey.
All inbound and outbound messages are organized in a single dashboard for easy access. Staff can respond to customers with custom messages or you can automate comms with pre-programmed replies and notifications.
“I love the opportunity to text with people and also the ability to track the time each task takes.”
Captain Kayce Slayton, U.S. Air Force
A user-friendly platform that delights everyone
According to a recent Waitwhile study, 40% of retail employees report that they waste time dealing with dated or poorly designed technology at work. In today’s world, you simply don’t have the time for unreliable software.
Waitwhile’s interface is repeatedly praised for its intuitive UX and ease of use, allowing you to design pristine workflows in a matter of minutes.
Unlock ultimate flexibility with Waitwhile’s superior API
Integrating Waitwhile into your tech stack is easy. You’ll get cutting-edge flexibility, customization, and white-labeling out of the box. Seamlessly connect to 3000+ apps and tools instantly with Zapier.
Make your workflows even more powerful by creating your own integrations. Build quickly with the robust Waitwhile API, which comes with comprehensive guides and documentation.
Enterprise-level support gives you peace of mind
The Enterprise edition of Waitwhile comes with unparalleled support. You’ll get a dedicated account manager and a technical support team that are available on-demand.
Never miss a beat with a 99.99% uptime SLA and a customer support team that consistently scores a 100% CSAT.
“Waitwhile just works. It’s reliable and very easy for staff to pick up on their own.”
Gil Brucken, Sr. Manager of Restaurant Technology
Flynn Restaurant Group/Applebee’s
Best in class
