The Waitwhile Blog

Waiting in line still has a significant negative effect on how satisfied customers are and how well businesses perform. In this fourth edition of our State of Waiting in Line 2025, we explore how consumers feel about the wait and how to create a service experience that ensures customer loyalty and business growth.

The Employee Sentiment Report: Retail | 2026 maps the critical shift in retail worker expectations, revealing how modern tech is no longer a luxury. Discover how empowering your frontline is the ultimate competitive advantage.

Frustration with waiting is rising, and patience is wearing thin. To help businesses adapt, Waitwhile surveyed 1,000 U.S. consumers to better understand how their expectations have evolved and identify the solutions they prefer to improve the waiting experience.

Customer satisfaction and patience are on the decline. In an effort to surface tactical solutions for businesses, Waitwhile surveyed 1000 U.S. consumers to better understand how their expectations are shifting and where they stand when it comes to standing in line.

Waiting in line has been called a “timeless form of torture.” We surveyed 1200+ consumers to find out how businesses can improve their queue management.