The Waitwhile Blog

Get the latest scoop on how to transform service moments and create incredible customer experiences that impact loyalty and growth. Deep-dives, best practices, product updates and more.

Guides & tips

5 ways to reduce no-show appointments

No-shows are a challenge for almost every service-based business. In this article, we’ll explore effective strategies that can help reduce their number.

2026-03-12

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3 min read

Guides & tips

What is queue management and how can queue management systems help?

A queue management system centralizes appointments and waitlists in a single platform – and automates the management of both.

2025-04-10

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16 min read

Guides & tips

Retail

7 common retail problems in 2026 and how to fix them

It’s a new year – have the key challenges in retail changed? Yes. But the good news is that we can help you fix common problems and drive business growth with our innovative software solutions and effective strategies.

2026-03-05

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7 min read

Consumer Survey: The State of Waiting in Line (2023) | Waitwhile

Research & data

Guides & tips

Consumer survey: The state of waiting in line (2023)

Customer satisfaction and patience are on the decline. In an effort to surface tactical solutions for businesses, Waitwhile surveyed 1000 U.S. consumers to better understand how their expectations are shifting and where they stand when it comes to standing in line.

2023-06-19

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10 min read

Virtual Appointment Books for Salons & Barbershops | Waitwhile

Guides & tips

Industry use cases

Virtual appointment books for salons & barbershops

Just about every salon or barbershop needs a good appointment & waitlist system. Find out the benefits of going digital and how to pick the right solution for your business.

2023-04-17

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6 min read

How to Set Up a Waitlist App for Your Restaurant | Waitwhile

Guides & tips

Industry use cases

How to set up a waitlist app for your restaurant

Virtually every restaurant needs to have reliable waitlisting to manage walk-ins. Find out how your restaurant can successfully set up a digital waitlist app.

2023-04-10

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6 min read

Guides & tips

How to set up a self-check-in kiosk

Trying to figure out how to improve your customer flow during check-in? Learn how to easily set up a self check-in kiosk.

2023-04-05

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6 min read

Guides & tips

Customer experience

What is customer flow?

We take a look at the idea of customer flow, how to measure it, and how you can improve it to increase sales and delight customers at your business.

2023-03-08

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7 min read

Guides & tips

Retail

Customer experience

The rise of virtual & personal shopping in retail

Consumers today crave personalized shopping experiences like virtual and personal shopping. Learn how to offer these services to drive retail sales and brand loyalty.

2023-01-30

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8 min read

Customer Flow Management Checklist for Retail

Guides & tips

Industry use cases

Retail

Customer flow management checklist for retail

Customer flow management is more important than ever in the era of omnichannel retail. Check out our checklist to make sure your operations are optimized to increase customer loyalty and business growth.

2023-01-11

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6 min read

Top Retail and Customer Experience Trends (2023) | Waitwhile

Guides & tips

Industry use cases

Customer experience

Retail

5 key retail and customer experience trends

The retail landscape continues to change rapidly. We look at five key 2023 trends in customer experience and how you can improve your operations to increase customer loyalty and growth.

2022-12-15

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7 min read

Customer Journey Management for the Modern Consumer

Guides & tips

Customer experience

Customer satisfaction

Retail

Customer journey management for the modern consumer

Omnichannel retail is on the rise, so staying on top of your customer journey management is more important than ever.

2022-12-07

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11 min read

4 Reasons Vet Clinics Need Queue Management Systems | Waitwhile

Guides & tips

Industry use cases

4 reasons vet clinics need queue management systems

The number of pet owners continues to grow. Learn how your vet clinic can meet the needs of this ongoing spike with a queue management system.

2022-11-15

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6 min read

4 Ways to Reduce Urgent Care Wait Times | Waitwhile

Guides & tips

Industry use cases

Healthcare

4 ways to reduce urgent care wait times

Wait times are a challenge across the healthcare industry, including at urgent care clinics. Get key recommendations on how to reduce them at your practice.

2022-10-06

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8 min read

Guides & tips

How to book appointments and waitlists together

A big challenge for any business is managing appointments and waitlists together, but what’s the difference in how the two work from an operational standpoint?

2022-08-29

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6 min read

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