The Waitwhile Blog

Get the latest scoop on how to transform service moments and create incredible customer experiences that impact loyalty and growth. Deep-dives, best practices, product updates and more.

Guides & tips

5 ways to reduce no-show appointments

No-shows are a challenge for almost every service-based business. In this article, we’ll explore effective strategies that can help reduce their number.

2026-03-12

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3 min read

Guides & tips

What is queue management and how can queue management systems help?

A queue management system centralizes appointments and waitlists in a single platform – and automates the management of both.

2025-04-10

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16 min read

Guides & tips

Retail

7 common retail problems in 2026 and how to fix them

It’s a new year – have the key challenges in retail changed? Yes. But the good news is that we can help you fix common problems and drive business growth with our innovative software solutions and effective strategies.

2026-03-05

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7 min read

Guides & tips

How to add appointment booking to your website

Trying to figure out how to get your business’ appointment booking digitized? It’s easier than you might think – we’ll show you how to do it.

2022-08-23

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5 min read

Apps for Scheduling Appointments: 12 Key Features | Waitwhile

Guides & tips

Apps for scheduling appointments: 12 key features you need

Scheduling appointments is vital for many businesses, but how do you find the best app? Here are the essential features to look for.

2022-08-18

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6 min read

Using Digital Signage for Queue Management | Waitwhile

Guides & tips

Customer satisfaction

Customer experience

Using digital signage for queue management

Find out how to set up digital signage for queue management in your business to make waits feel shorter and make customers happier.

2022-08-16

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5 min read

How to Manage Scheduling of Appointments | Waitwhile

Guides & tips

Customer experience

How to manage scheduling of appointments at your business

Learn everything you need to know about appointment scheduling: how to allow guests to book, reschedule, or cancel appointments, and how to manage calendars.

2022-08-09

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10 min read

Consumer Survey: The State of Waiting in Line (2022) | Waitwhile

Research & data

Guides & tips

Consumer Survey: The State of Waiting in Line (2022)

Waiting in line has been called a “timeless form of torture.” We surveyed 1200+ consumers to find out how businesses can improve their queue management.

2022-06-28

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6 min read

How to Use Personalized Email & SMS | Waitwhile

Guides & tips

Customer experience

How to use personalized email & SMS

Customer expectations for shopping experiences that are customized and convenient are higher than ever before. With personalized email and SMS, you can elevate your customer experience, meet consumer demands, and gain a competitive edge.

2022-05-17

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5 min read

Guides & tips

How to create a waitlist

Waits are a reality for almost every business. Learn the essentials of how to create a waitlist to keep your queues organized.

2022-05-10

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6 min read

Guides & tips

Customer satisfaction

How to measure customer satisfaction

Customer satisfaction is crucial to the success of your business, but how do you actually measure it?

2022-05-06

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7 min read

Guides & tips

How queuing theory informs Waitwhile's queue management practices

Waitwhile may strike some as a novel product focused on alleviating the frustration of lines and long wait times. And that frustration is real.

2021-11-05

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5 min read

Five Food and Beverage Trends That Are Here To Stay

Guides & tips

Industry use cases

5 food and beverage trends that are here to stay

Overcoming staff shortages, dealing with supply chain challenges, convincing guests that it’s safe to venture out again are all difficult problems to wrestle with. But it can also be seen as a moment of opportunity to change old ways, operate more efficiently, and become more creative.

2021-09-27

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7 min read

Four 2020 holiday shopping trends to help businesses prepare for 2021

Guides & tips

Industry use cases

Retail

Customer experience

Four 2020 holiday shopping trends to help businesses prepare for 2021

Forecasting for businesses in 2021: What holiday shopping trends of 2020 can teach us about consumer behavior and safety needs of customers and employees.

2021-09-13

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5 min read

How to create a delightful retail experience

Guides & tips

Industry use cases

Retail

Customer experience

How to create a retail experience that will delight your customers

To create amazing guest experiences, businesses must be thoughtful and deliberate about every step of their customers’ journeys. We’ve been inspired by our customers who’ve done just that and have as a result seen an increase in loyalty and satisfaction.

2021-08-02

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4 min read

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