The Waitwhile Blog

Get the latest scoop on how to transform service moments and create incredible customer experiences that impact loyalty and growth. Deep-dives, best practices, product updates and more.

Guides & tips

5 ways to reduce no-show appointments

No-shows are a challenge for almost every service-based business. In this article, we’ll explore effective strategies that can help reduce their number.

2026-03-12

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3 min read

Guides & tips

What is queue management and how can queue management systems help?

A queue management system centralizes appointments and waitlists in a single platform – and automates the management of both.

2025-04-10

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16 min read

Guides & tips

Retail

7 common retail problems in 2026 and how to fix them

It’s a new year – have the key challenges in retail changed? Yes. But the good news is that we can help you fix common problems and drive business growth with our innovative software solutions and effective strategies.

2026-03-05

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7 min read

Guides & tips

Customer experience

Digital customer experience: How to tailor services and products to online spaces

In this article, we'll discuss what a digital customer experience (CX) strategy is, the five key reasons it is important, and what benefits your business can expect from adopting it. We also offer a step-by-step guide to create a digital CX strategy and help you identify gaps in your digital customer experience.

2025-09-11

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6 min read

10 Benefits of a Queue Management System | Waitwhile

Guides & tips

Customer experience

Customer satisfaction

10 benefits of a queue management system

If your business has a problem with long lines or wait times, a queue management system is the perfect solution. Here are the top benefits of virtual queues.

2025-04-22

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8 min read

Guides & tips

Customer experience

What is customer flow?

We take a look at the idea of customer flow, how to measure it, and how you can improve it to increase sales and delight customers at your business.

2023-03-08

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7 min read

Guides & tips

Retail

Customer experience

The rise of virtual & personal shopping in retail

Consumers today crave personalized shopping experiences like virtual and personal shopping. Learn how to offer these services to drive retail sales and brand loyalty.

2023-01-30

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8 min read

Top Retail and Customer Experience Trends (2023) | Waitwhile

Guides & tips

Industry use cases

Customer experience

Retail

5 key retail and customer experience trends

The retail landscape continues to change rapidly. We look at five key 2023 trends in customer experience and how you can improve your operations to increase customer loyalty and growth.

2022-12-15

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7 min read

Customer Journey Management for the Modern Consumer

Guides & tips

Customer experience

Customer satisfaction

Retail

Customer journey management for the modern consumer

Omnichannel retail is on the rise, so staying on top of your customer journey management is more important than ever.

2022-12-07

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11 min read

Using Digital Signage for Queue Management | Waitwhile

Guides & tips

Customer satisfaction

Customer experience

Using digital signage for queue management

Find out how to set up digital signage for queue management in your business to make waits feel shorter and make customers happier.

2022-08-16

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5 min read

How to Manage Scheduling of Appointments | Waitwhile

Guides & tips

Customer experience

How to manage scheduling of appointments at your business

Learn everything you need to know about appointment scheduling: how to allow guests to book, reschedule, or cancel appointments, and how to manage calendars.

2022-08-09

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10 min read

How to Use Personalized Email & SMS | Waitwhile

Guides & tips

Customer experience

How to use personalized email & SMS

Customer expectations for shopping experiences that are customized and convenient are higher than ever before. With personalized email and SMS, you can elevate your customer experience, meet consumer demands, and gain a competitive edge.

2022-05-17

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5 min read

Four 2020 holiday shopping trends to help businesses prepare for 2021

Guides & tips

Industry use cases

Retail

Customer experience

Four 2020 holiday shopping trends to help businesses prepare for 2021

Forecasting for businesses in 2021: What holiday shopping trends of 2020 can teach us about consumer behavior and safety needs of customers and employees.

2021-09-13

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5 min read

How to create a delightful retail experience

Guides & tips

Industry use cases

Retail

Customer experience

How to create a retail experience that will delight your customers

To create amazing guest experiences, businesses must be thoughtful and deliberate about every step of their customers’ journeys. We’ve been inspired by our customers who’ve done just that and have as a result seen an increase in loyalty and satisfaction.

2021-08-02

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4 min read

8 ways to increase sales and wow customers with Waitwhile

Guides & tips

Customer experience

Retail

8 ways to increase sales and wow customers with Waitwhile

Waitwhile takes the frustration out of waiting in line while keeping your customers and employees safe during COVID-19. With our virtual waitlist, occupancy tracking, curbside pickup, appointment scheduling, and more, we’ve helped thousands of businesses transform the way their customers shop.

2021-03-02

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3 min read

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