The Waitwhile Blog

Get the latest scoop on how to transform service moments and create incredible customer experiences that impact loyalty and growth. Deep-dives, best practices, product updates and more.

Guides & tips

5 ways to reduce no-show appointments

No-shows are a challenge for almost every service-based business. In this article, we’ll explore effective strategies that can help reduce their number.

2026-03-12

•

3 min read

Guides & tips

What is queue management and how can queue management systems help?

A queue management system centralizes appointments and waitlists in a single platform – and automates the management of both.

2025-04-10

•

16 min read

Guides & tips

Retail

7 common retail problems in 2026 and how to fix them

It’s a new year – have the key challenges in retail changed? Yes. But the good news is that we can help you fix common problems and drive business growth with our innovative software solutions and effective strategies.

2026-03-05

•

7 min read

Guides & tips

The language of queuing: correct etymology, definition, and uses

What is a queue? Is it spelled queue or que? What is the difference between the two? These are all common questions that are regularly asked on the internet, and this article will help answer all of them!

2025-10-16

•

3 min read

Guides & tips

Industry use cases

Customer experience

5 benefits of virtual waiting rooms

In this article, we'll go over what virtual waiting rooms are, how they benefit your business, and the ways in which you can implement them into your existing business operations.

2025-10-01

•

4 min read

Guides & tips

Electronic queue management: what is it and how can it transform your business?

In this article, we'll go over everything you need to know about electronic queue management, the ways it can help your establishment, and the industries that benefit the most from it!

2025-09-24

•

3 min read

Guides & tips

What is a scheduling system? How does it impact your business?

In this article, we'll go over everything you need to know about scheduling systems, from their origins to their features and benefits.

2025-09-22

•

4 min read

Product updates

September update: Location directory and more

Explore a redesigned Location directory, improved Account settings navigation, and smarter configuration options for improved queue and appointment management.

2025-09-19

•

2 min read

Guides & tips

Customer experience

Digital customer experience: How to tailor services and products to online spaces

In this article, we'll discuss what a digital customer experience (CX) strategy is, the five key reasons it is important, and what benefits your business can expect from adopting it. We also offer a step-by-step guide to create a digital CX strategy and help you identify gaps in your digital customer experience.

2025-09-11

•

6 min read

Waitwhile + Allegion: A new chapter begins

Announcements

A new chapter for Waitwhile… with Allegion

Waitwhile is now part of Allegion — and we couldn’t be more excited. Together, we’re building a future where digital queuing meets seamless, secure access. Here’s what this next chapter means.

2025-07-08

•

3 min read

June update: Improved speed, control, & platform flexibility

Product updates

June update: Platform improvements for staff, admins, and customers

Customize booking capacity, update teammates faster, and speed up staff actions with button-based workflows — all in this month’s update.

2025-07-03

•

3 min read

Waitwhile is ISO/IEC 27001:2022 certified

Announcements

We're now ISO 27001 certified

Waitwhile is now ISO/IEC 27001:2022 certified, reinforcing our commitment to protecting customer data through globally recognized security standards.

2025-06-30

•

2 min read

What's new on the Waitwhile platform in May

Product updates

May update: Flexible time slots, drag-and-drop & more

From smarter waitlist tools to more flexible scheduling, this month’s updates are all about giving your team more control and saving time in daily workflows.

2025-05-28

•

3 min read

Announcements

Waitwhile ranks #1 in ease of use on G2

We’ve been named the easiest-to-use platform for queue management and appointment scheduling. Here’s how we got there.

2025-05-19

•

3 min read

Announcements

Waitwhile renews SOC 2 Type 2 certification

If data security is a priority for your business, choosing a SOC 2 certified vendor is a must. Here's how Waitwhile protects your data at every step.

2025-05-02

•

2 min read

1 2 3 4 5 6 7 8

Queue management

Appointment scheduling

Automation

Communication

Resource management

Customer insights

Analytics and reporting

Integrations and API

Luxury retail

Retail

Government

Education

Healthcare

Whitepapers & reports

Case studies

Blog

Press

Help center

The Waitwhile Blog

Popular blog posts

Choose a category