The Waitwhile Blog

Get the latest scoop on new product features, how to crush wait times and create incredible customer experiences.

Guides & tips

What is customer flow?

We take a look at the idea of customer flow, how to measure it, and how you can improve it to increase sales and delight customers at your business.

2025-10-08

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7 min read

Guides & tips

Customer flow management

In this guide, we will explore the essentials of customer flow management, from how it makes your service more efficient and cost-effective to the ways it helps you deliver the perfect customer experience every time.

2025-10-08

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3 min read

Guides & tips

How to set up a self-check-in kiosk

Trying to figure out how to improve your customer flow during check-in? Learn how to easily set up a self check-in kiosk.

2025-10-07

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6 min read

Guides & tips

Virtual waiting rooms

In this article, we'll go over what virtual waiting rooms are, how they benefit your business, and the ways in which you can implement them into your existing business operations.

2025-10-01

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4 min read

Guides & tips

Electronic queue management: what is it and how can it transform your business?

In this article, we'll go over everything you need to know about electronic queue management, the ways it can help your establishment, and the industries that benefit the most from it!

2025-09-24

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3 min read

Guides & tips

What is a scheduling system? How does it impact your business?

In this article, we'll go over everything you need to know about scheduling systems, from their origins to their features and benefits.

2025-09-22

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4 min read

Product updates

September update: Location directory and more

Explore a redesigned Location directory, improved Account settings navigation, and smarter configuration options for improved queue and appointment management.

2025-09-19

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2 min read

Guides & tips

Digital customer experience: How to tailor services and products to online spaces

In this article, we'll go over what a digital CX strategy is, what benefits your business can expect from adopting it, and what creating one looks like.

2025-09-11

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6 min read

Waitwhile + Allegion: A new chapter begins

Announcements

A new chapter for Waitwhile… with Allegion

Waitwhile is now part of Allegion — and we couldn’t be more excited. Together, we’re building a future where digital queuing meets seamless, secure access. Here’s what this next chapter means.

2025-07-08

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3 min read

June update: Improved speed, control, & platform flexibility

Product updates

June update: Platform improvements for staff, admins, and customers

Customize booking capacity, update teammates faster, and speed up staff actions with button-based workflows — all in this month’s update.

2025-07-03

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3 min read

Waitwhile is ISO/IEC 27001:2022 certified

Announcements

We're now ISO 27001 certified

Waitwhile is now ISO/IEC 27001:2022 certified, reinforcing our commitment to protecting customer data through globally recognized security standards.

2025-06-30

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2 min read

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