The Waitwhile Blog

Get the latest scoop on new product features, how to crush wait times and create incredible customer experiences.

Guides & tips

How queuing theory informs Waitwhile's queue management practices

Waitwhile may strike some as a novel product focused on alleviating the frustration of lines and long wait times. And that frustration is real.

2025-10-22

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5 min read

Guides & tips

The language of queuing: correct etymology, definition, and uses

What is a queue? Is it spelled queue or que? What is the difference between the two? These are all common questions that are regularly asked on the internet, and this article will help answer all of them!

2025-10-16

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3 min read

Guides & tips

What is customer flow?

We take a look at the idea of customer flow, how to measure it, and how you can improve it to increase sales and delight customers at your business.

2025-10-08

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7 min read

Guides & tips

Customer flow management

In this guide, we will explore the essentials of customer flow management, from how it makes your service more efficient and cost-effective to the ways it helps you deliver the perfect customer experience every time.

2025-10-08

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3 min read

Guides & tips

How to set up a self-check-in kiosk

Trying to figure out how to improve your customer flow during check-in? Learn how to easily set up a self check-in kiosk.

2025-10-07

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6 min read

Guides & tips

Virtual waiting rooms

In this article, we'll go over what virtual waiting rooms are, how they benefit your business, and the ways in which you can implement them into your existing business operations.

2025-10-01

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4 min read

Guides & tips

Electronic queue management: what is it and how can it transform your business?

In this article, we'll go over everything you need to know about electronic queue management, the ways it can help your establishment, and the industries that benefit the most from it!

2025-09-24

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3 min read

Guides & tips

What is a scheduling system? How does it impact your business?

In this article, we'll go over everything you need to know about scheduling systems, from their origins to their features and benefits.

2025-09-22

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4 min read

Product updates

September update: Location directory and more

Explore a redesigned Location directory, improved Account settings navigation, and smarter configuration options for improved queue and appointment management.

2025-09-19

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2 min read

Guides & tips

Digital customer experience: How to tailor services and products to online spaces

In this article, we'll go over what a digital CX strategy is, what benefits your business can expect from adopting it, and what creating one looks like.

2025-09-11

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6 min read

Waitwhile + Allegion: A new chapter begins

Announcements

A new chapter for Waitwhile… with Allegion

Waitwhile is now part of Allegion — and we couldn’t be more excited. Together, we’re building a future where digital queuing meets seamless, secure access. Here’s what this next chapter means.

2025-07-08

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3 min read

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