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Craft the perfect customer flows at LVMH

Waitwhile is your all-in-one solution for virtual waitlists, seamless appointment scheduling, messaging, automation, workforce management, and more. Currently powering 366 Louis Vuitton locations and the Tiffany & Co. Flagship Store in NYC.

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One platform to orchestrate any customer flow

Elevate the brand experience across the entire LVMH group
Drive client satisfaction with hassle-free appointment scheduling and virtual queueing for any service, like personal shopping, Click&Collect, or bespoke experiences.

Merge walk-ins and bookings into a single customer flow that maximizes resource allocation while minimizing wait times for everyone.
Waitwhile consumer research found that 70% of shoppers prefer virtual lines.
2-way client messaging that builds connections
Reduce no-show rates with automated reminders via email, text, or push notification. Staff can easily see all inbound and outbound messages in a single dash and respond to clients with custom messages or pre-programmed replies.
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Make every client feel like a VIP
Infuse each client interaction with a personal touch. Add client notes so you never forget a detail or preference. Waitwhile automatically logs visit details and stores staff comments for convenient access across locations.
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Automate your client workflows
With things like queue management, scheduling, and reminders automated, staff don’t have to spend time on the tedious stuff. That extra time means your staff get more opportunities to make meaningful connections with clients.
Nearly 50% of frontline retail workers want more automation, according to a recent Waitwhile survey.
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Powerful machine learning to power your operations
Sharpen your operations with an always-on machine learning engine that accurately predicts wait times, no-show rates, and more based on a library of industry insights and 1000+ signals.
Analytics for any number of locations
See real-time and historical customer flow trends with at-a-glance dashboards. Learn when your business is busiest and which staff members are most in-demand so you can plan accordingly. Get employee-specific metrics to identify development opportunities.
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White-labeled design
Configure Waitwhile to truthfully represent brand identities across all 75 LVMH Houses. Fully customize your client flows to collect the data you need. Maintain a unified brand experience for each House.
Connect to the tools and apps you love
Use Waitwhile integrations to sync your customer flows across your entire tech stack. Connect with 3000+ apps via Zapier or build your own integrations with our robust open API.

Waitwhile plays well with existing in-store tech and mobile apps. Our account and engineering teams can assist with API implementation for any integrations or a full migration.
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Waitwhile + LVMH

  • tick-green Unlock cost efficiencies and get a central repository for all client data by scaling a single customer flow solution across the entire LVMH portfolio
  • tick-green Merge appointments and walk-ins into a single queue to maximize resource utilization and minimize downtime
  • tick-green Automate workflows to move faster and free up staff time
  • tick-green Efficiently evaluate and plan resource capacity 
  • tick-green Pinpoint operational vulnerabilities with at-a-glance dashboards

Supercharge your customer flow

Waitwhile works in the background to help you streamline your operations, learn more about your business, and increase customer satisfaction.

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25% *

Less waiting

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20% *

Fewer no-shows

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35% *

Higher customer satisfaction

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30% *

Lower operating cost

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20% *

Increase in sales

*On average

Get peace of mind with enterprise-grade features & security

  • Get 99.99% uptime SLA
  • HIPAA, FedRAMP GDPR, and CCPA compliant
  • SOC 2 verified
  • SAML and SSO
  • Automated data anonymization of PII data
  • Data export via API and native BI integrations
  • Restrict data storage to US, North America, Europe, or Asia
  • Chat, email, and phone support
  • Dedicated account manager that is available on demand
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See what the world is saying

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Customer Stories

Learn how the world’s leading brands are using Waitwhile to create personalized shopping experiences that customers love. Read about our partnerships with Louis Vuitton, HEYWEAR, Best Buy, and Gojek.

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Employee Sentiment Report: Retail

Waitwhile surveyed 1000 frontline retail workers to better understand how companies can improve both employee and customer experience. 

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The State of Waiting in Line (2022)

Waiting in line has been called a “timeless form of torture.” We surveyed 1200+ consumers to find out how businesses can cut the wait and make shoppers happy. 

Download the Waitwhile Puzzle here!

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Boost your sales with the perfect customer flow

Join the thousands of companies using Waitwhile. 

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