The customizable queue management system built to scale.

Create an automated, end-to-end guest experience that’s tailored to fit your brand with waitlists, appointments, customer comms, and analytics across any number of locations.

Cut down on complexity with an all-in-one platform.

Simplify how you run your business with a multipurpose queue management solution that works for every step of the customer journey.

Virtual queues

Waiting, reimagined

Let your customers choose how to wait, whether it’s by joining a virtual queue in real time or booking an appointment in advance. Your guests can use any device and wait from anywhere. Deliver accurate, ML-powered wait estimates and manage your customer journey from a centralized dashboard.

Appointments

Resource-saving appointment scheduling

Empower guests to make and update their own appointments without involving your staff. The booking feature will send automated reminders and sync appointments and your waitlist into one easy-to-manage line.

Messaging

2-way guest messaging

Make your business personal by giving your staff a chance to talk to guests via SMS or email, whether it’s to tell them their turn’s up, say thanks for their visit, or allow guests to message you if they’re running late.

Customization

White-labeled design

Configure Waitwhile to be on-brand for your business at scale, across any number of locations. Fully customize the user experience including logos, colors, text, services, and more.

Analytics

Impactful data & analytics

Quickly identify and resolve operational bottlenecks by understanding trends in your business across any number of locations. Manage multiple sites from a single command center to streamline resources and optimize the guest experience at scale.

Integrations

Flawless API & integrations