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Product > Guest messaging

Always keep an open line of customer communication

Make your customers feel like VIPs by talking to them before and after their visit.

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Get in touch any way your customers like

Interact with your customers in a way that’s most comfortable for them. Whether they prefer to be reached via SMS, email, push notifications, or voice messages, Waitwhile has you covered.

Automate your customer messages and keep them informed

Automatically send an SMS and/or email with information about their visit and a link to track their wait time in real time. You’ll be able to have a 2-way conversation if anything changes from either side.

Enhance customer interactions and show your appreciation

Send a personalized thank-you message after their visit to make customers feel appreciated. You can also request feedback and soothe unhappy customers before they leave a negative review.

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