Craft the perfect customer flows at Sephora
Waitwhile is your all-in-one solution for virtual waitlists, seamless appointment scheduling, messaging, automation, workforce management, and more.
One platform to orchestrate any customer flow
Make shopping at Sephora a no-brainer
Drive customer satisfaction with hassle-free appointment scheduling and virtual queueing for any service, like stylist and treatment appointments, personal shopping, in-store pickup, or general customer service. Delight shoppers by letting them instantly request help via QR code or NFC tags in-store.
Merge walk-ins and bookings into a single customer flow that maximizes resource allocation while minimizing wait times for everyone.
Merge walk-ins and bookings into a single customer flow that maximizes resource allocation while minimizing wait times for everyone.
Waitwhile consumer research found that 70% of shoppers prefer virtual lines.
2-way customer messaging that builds connections
Reduce no-show rates with automated reminders via email, text, or push notification. Staff can easily see all inbound and outbound messages in a single dash and respond to customers with custom messages or pre-programmed replies.
Make every guest feel like a VIP
Infuse each guest interaction with a personal touch. Add guest notes so you never forget a detail or preference. Waitwhile automatically logs visit details and stores associate comments for convenient access across locations.
Automate your customer workflows
With things like queue management, scheduling, and reminders automated, staff don’t have to spend time on the tedious stuff. That extra time means your staff get more opportunities to make meaningful connections with customers.
Nearly 50% of frontline retail workers want more automation, according to a recent Waitwhile survey.
Powerful machine learning to power your operations
Sharpen your operations with an always-on machine learning engine that accurately predicts wait times, no-show rates, and more based on a library of industry insights and 1000+ signals.
Analytics for any number of locations
See real-time and historical customer flow trends with at-a-glance dashboards. Learn when your business is busiest and which staff members are most in-demand so you can plan accordingly. Get employee-specific metrics to identify development opportunities.
White-labeled design
Configure Waitwhile to be on-brand for your business at scale, across any number of locations. Fully customize your customer flows to collect the data you need. Maintain a unified brand experience.
Connect to the tools and apps you love
Use Waitwhile integrations to sync your customer flows across your entire tech stack. Connect with 3000+ apps via Zapier or build your own integrations with our robust open API.
Waitwhile plays well with existing in-store tech, FreedomPay, and the Sephora app. Our account and engineering teams can assist with API implementation for any integrations or a full migration.
Waitwhile plays well with existing in-store tech, FreedomPay, and the Sephora app. Our account and engineering teams can assist with API implementation for any integrations or a full migration.
Waitwhile + Sephora
Merge appointments and walk-ins into a single queue to maximize resource utilization and minimize downtime- Automate workflows to move faster and free up staff time
- Make every guest feel like a VIP with a central repository for shopper data
- Create seamless virtual queuing experiences for services like consultations, treatments, in-store pick up, and returns to make customers happier
- Efficiently evaluate and plan resource capacity
- Pinpoint operational vulnerabilities with at-a-glance dashboards
Supercharge your customer flow
Waitwhile works in the background to help you streamline your operations, learn more about your business, and increase customer satisfaction.
25% *
Less waiting
20% *
Fewer no-shows
35% *
Higher customer satisfaction
30% *
Lower operating cost
20% *
Increase in sales
*On average
Get peace of mind with enterprise-grade features & security
Get 99.99% uptime SLA- HIPAA, FedRAMP GDPR, and CCPA compliant
- SOC 2 verified
- SAML and SSO
- Automated data anonymization of PII data
- Data export via API and native BI integrations
- Restrict data storage to US, North America, Europe, or Asia
- Chat, email, and phone support
- Dedicated account manager that is available on demand
See what the world is saying
Customer Stories
Learn how the world’s leading brands are using Waitwhile to create personalized shopping experiences that customers love. Read about our partnerships with Louis Vuitton, HEYWEAR, Best Buy, and Gojek.
Employee Sentiment Report: Retail
Waitwhile surveyed 1000 frontline retail workers to better understand how companies can improve both employee and customer experience.
The State of Waiting in Line (2022)
Waiting in line has been called a “timeless form of torture.” We surveyed 1200+ consumers to find out how businesses can cut the wait and make shoppers happy.