Flexible customer flow management built for enterprises.

Create standout, automated, end-to-end customer flows with virtual waitlists, appointments, 2-way comms, and analytics across any number of locations.

Cut down on complexity with an all-in-one platform.

Simplify operations with a multipurpose customer flow management solution that brings ease to every touchpoint.

Virtual queues

Waiting, reimagined

Let your customers choose how to wait, whether it’s by joining a virtual queue in real time or booking an appointment in advance. Deliver accurate, ML-powered wait estimates and give guests the flexibility to use any device and wait from anywhere. Manage your customer journey from a centralized dashboard.

Appointments

Resource-saving appointment scheduling

Empower guests to make and update their own appointments without involving your staff. Automate reminders and sync your appointments with your waitlist into one easy-to-manage line.

Messaging

2-way guest messaging

Make your business personal with customizable 2-way messaging. Stay in touch before, during, and after a visit to drive loyalty. Store customer data and centralize notes so you never forget a detail or preference.

Customization

White-labeled design

Configure Waitwhile to be on-brand for your business at scale, across any number of locations. Fully customize the user experience and elevate your brand equity with delightful workflows.

Analytics

Impactful data & analytics

Quickly identify and resolve operational bottlenecks by understanding trends in your business across any number of locations. Manage multiple sites from a single command center to streamline resources and optimize your customer experience at scale.

Integrations

Flawless API & integrations