Flexible customer flow management built for enterprises.
Create standout, automated, end-to-end customer flows with virtual waitlists, appointments, 2-way comms, and analytics across any number of locations.
Cut down on complexity with an all-in-one platform.
Simplify operations with a multipurpose customer flow management solution that brings ease to every touchpoint.
Let your customers choose how to wait, whether it’s by joining a virtual queue in real time or booking an appointment in advance. Deliver accurate, ML-powered wait estimates and give guests the flexibility to use any device and wait from anywhere. Manage your customer journey from a centralized dashboard.
Resource-saving appointment scheduling
Empower guests to make and update their own appointments without involving your staff. Automate reminders and sync your appointments with your waitlist into one easy-to-manage line.
2-way guest messaging
Make your business personal with customizable 2-way messaging. Stay in touch before, during, and after a visit to drive loyalty. Store customer data and centralize notes so you never forget a detail or preference.
Configure Waitwhile to be on-brand for your business at scale, across any number of locations. Fully customize the user experience and elevate your brand equity with delightful workflows.
Impactful data & analytics
Quickly identify and resolve operational bottlenecks by understanding trends in your business across any number of locations. Manage multiple sites from a single command center to streamline resources and optimize your customer experience at scale.
Flawless API & integrations
Seamlessly integrate the Waitwhile API into your entire business stack, including your POS, CRM, BI, and more. Ready-made integrations and a comprehensive developer hub make it easy to embed Waitwhile into your existing website, applications, and workflows.
Let the numbers do the talking.
Higher customer satisfaction
Lower operating cost
Increase in sales
Pricing that’s as flexible as our platform.
Our custom pricing model ensures that you only pay for what you use. Reach out to our sales team to learn more.
Customer flow management resources.
Get peace of mind with enterprise-grade security & privacy.
- Get 99.99% uptime SLA
- HIPAA, FedRAMP GDPR, and CCPA compliant
- SOC2 verified
- Built using industry-accepted best practices & frameworks
- Automated data anonymization of PII data
- Data export via API and native BI integrations
- Data center restrictions to US, North America, Europe, and Asia
“We've saved over 3 million customers queued through Waitwhile more than 140,000 days of waiting in line. It's been seamless.”
Product Owner, Best Buy
“Waiting for family members while they're in surgery is stressful. Our teams love Waitwhile because it brings empathy to a difficult process.”
Managing Director, Hartford HealthCare
“95% of user feedback about our ordering app is how easy it is to use. It has been called magic. And that’s thanks to Waitwhile.”
VP Marketing & Communications, Zippy’s