The Standard for Queue Management Used by 10,000+ Organizations Worldwide
Your clients can add their name to the list from a tablet in your lobby, from home, from your website, your favorite social media posts - or by just sending a text! We make it easy for your customers to add themselves to the list so you have more time to do what you do best. (If you’re a control freak, we have options to let only your team sign up customers as well. You’re always in control of the flow!)
Learn more about kiosk →No one likes to wait, especially when we have things we need to do. Empower your guests and allow your clients the option to spend their waiting time however they like. Our ‘alert’ features make it easy to keep your clients informed whenever they go, giving them time to do what they want while they wait for their turn.
Learn about messaging →Control your waitlist on any smartphone, tablet or computer. Both you and your clients can view the current wait time anywhere, your stylists can alert customers that they are ready, and change the order of the line. Even if your WiFi goes down, we got you covered.
Learn about the waitlist →Let customers join the line or schedule time in advance. With a powerful bookings feature that automatically syncs appointments with your waitlist, your customers have total flexibility.
Learn about bookings →Use our ‘easy to customize messages’ to thank your customers for their loyalty or fill out a quick survey. Use the feedback to find ways to improve and catch unhappy customers (before they give you a bad review online!).
Learn about messaging →With powerful analytics, you will learn about your wait times, visit patterns and resource usage. Waitwhile will automatically recommend improvements and tweak your operations with machine-learning to reduce wait times and improve customer satisfaction.
Learn about analytics →With our powerful REST API and plug-and-play integrations with Slack, Google Calendar, SalesForce and thousands of other services, your waitlist is always in sync with your business.
Charles Johnson, Project Manager, Louis Vuitton
Vito Ziccardi, Producer, Tribeca Film Festival
Mats Alexander, Director, Auction Nation
Maybe this big ol' list of features will help
Intelligent wait time estimation
Check-in kiosk
Multi-location support
Toggle between waiting & serving
Appointment scheduling
Merge bookings with walk-ins
Analytics dashboard
Resource management
Instant synchronization
CRM & Customer insights
Export/Import guest data
Real-time service reports
TV monitor support
Message personalization
2-way messaging
Global SMS coverage
Saved / canned responses
Survey / feedback
Single-sign on (SSO/SAML)
Zapier support
Integration with CRMs
GDPR and HIPAA compliant
Encrypted guest data
White-label design